Asurion replacing TP with TP2

[pacmantom]

I took mine into the store to get it replaced said I could get the Touch Pro 2. I picked it up today. The phone is so much better.

[cmajewsk]

Originally Posted by Sharkie405

I've done this twice so far. My concern is that you have to submit the info. and the problem first, then they'll tell you what they're replacing it with.

Do you think they keep track of the claims that are started, but not actually submitted? If so, I'd imagine they'd get suspicious if I keep starting claims and then not ever actually filing any of them.

What do you think?

Edit: So I came to this site yesterday because I managed to royally screw my phone up. Took it to the Sprint service repair center this morning and will be getting a TP2 tomorrow! It must be going to the warranty or something instead of Assurion though. I don't have to pay any sort of deductable.

No, it's the same claim. You just continue where you left off if the system shows you a TP. If it's only a TP, close the tab and try again later.

Sharkie, see you on the other side...I guess I can look forward to all your wonderful work displayed in the "Post your TouchPro 2 Home screen" thread .

[faiz23]

i have to call in to make a claim on my ladys line but can anyone check online on assurion and see if they are offering the HTC 7380 AKA TP2


thanks

[bobram]

Originally Posted by pacmantom

I took mine into the store to get it replaced said I could get the Touch Pro 2. I picked it up today. The phone is so much better.

Hope you don't miss having the LED flash. I know I love mine lol.

It seems like with every new phone, it's 2 steps forward and one step back. I can never seem to get all the features I want all in one unit.

I left my Vouge for the Diamond, I lost my microSD slot. I leave my Diamond for TP, I lose my FM radio. If I goto TP2 I lose LED flash. I just want it all in one!! Agrhh


Give me a phone with a vertical sliding keyboard, 1gig processor, digital compass, LED flash, FM tuner, proximity sensor, ambient light sensor, g-sensor, GPS, dual microphones, and a bunch of hardware buttons. Oh and soft-reset hole on the outside!

Common HTC, let's see it all in the TP3.

[VibrantRedGT]

My TP1 keyboard keeps crapping out. I have to bang on the spacebar in order to get it going again.

Will they fix the keyboard or replace? Did you flash back to the stock ROM before taking it to the store?

[Sharkie405]

Yes, flash back to stock and relock before you take it to the store.

[Israel]

Originally Posted by Israel

No luck for me. Just a made a claim 4/30 and was told I would receive a TP only. I'll post back to confirm ultimately what was sent. Maybe theres a 1% chance they end up sending TP2 if they run out of TPs.

OK -Finally!

I have received my phone yesterday 5/10 and yes, it was a TP2. But now I will divulge the whole story. It was not easy.

My first step was to take it to a local repair, where they confirmed that there was an issue with the camera and the flash that would not shot off. HOWEVER the big stink was when they gave me my options. They offered me a replacement TP or for $150 more they would replace my phone with a TP2. What I was quite surprised. So I told them I would take a regular TP at no cost, and secretly hoped a TP2 would arrive. However no luck They called around May 4 and informed me my regular TP replacement was in.
Well I just never showed up to pick it up, and instead called Sprint Tech support and told them about the faulty phone. They went ahead and insisted I take it to the repair center I had already dealt with. - I informed them that they had already diagnosed the phone and that they had approved a replacement, but I also added that they were charging me for a replacement, period. Didn't say anything about the option, I just said they were trying to scam me for $150 for a claim that should be covered with no deductible. The rep immediately became apologetic and promised a replacement phone free of charge. The catch - it would be a TP

Damn - Oh well. So I waited till the end of the week and nothing.
Finally on May 7, I called again tech support. The rep was helpful and apologetic. She found the notes that I had been trying to replace a phone and acknowledged that they were screwing up. She gave an option to choose from, which I can t remember, but it was about 5 different models to replace my phone with. Among them was the TP2 and choose it.

May 11, I finally received my TP2. However it is not fully kitted and I cant tell if it is a refurb. Nevertheless it looks good, feels good and am currently flashing Timberwolf ROM for TP2 Looks great and the bigger is awesome. Especially because I read allot on my phone. The e-reader will come in handy which is already in the Timberwolf ROM.

Bottom line, watch those pricks that are trying to scam you out of money That was an issue I did complain to Sprint about, telling them that they have no right (repair center) to charge people on an authorized upgrade replacement. GOOD LUCK to all still trying to get your TP2

[djfujiyama]

bah, screen just went out on my TP. Took it in to two different repair centers and nothing. One wanted to order a TP to replace, and the other had a refurb TP in stock. I took the refurb because my current TP is unusable. I asked about a TP2 replacement but was told that I've only exchanged it 3x now in the last 6 months and that that wasnt enough to warrant a free upgrade. #*)(@&$)

Rep said that she just took a training on the evo and that it was supposed to be released in June... might just skip the TP2 upgrade for the Evo.

[faiz23]

Hey i made a claim last week and they offered me a touch pro so i just told them file the claim and i will pay for it later and call in. I have been checking all weekend long and monday and the online website was offering touch pro not the touch pro 2. I just finalized my claim online and it offered the HTC 7380 Touch Pro 2 and i paid the deductible and i will update if it is fully kitted or not.


CLIFF NOTES: ASURION IS REPLACING TOUCH PRO WITH TOUCH PRO 2 NOW!!!!!!!!!!!! FILE A CLAIM ONLINE AND VERIFY FIRST

[isangmahal]

My brother just ordered a Touch Pro 2 due to mechanical issues with his Touch Pro.

Thanks for the heads up, faiz23. Fully kitted or not, this phone is quite an upgrade from the Touch Pro.