Asurion replacing TP with TP2 - Page 134

marlboro_greens · #**1331** (**permalink**) 04-28-2010, 09:58 PM

called today to try and make a claim of water damage..and unfortuantely was not offered a touch pro 2. i have sprint as a courier. told them that my friend with the same phone had recieved the touch pro 2, and she said yeah probably but now they have the touch pro in stock. so fail x3 on getting a tp2

Israel · #**1332** (**permalink**) 05-03-2010, 05:14 PM

No luck for me. Just a made a claim 4/30 and was told I would receive a TP only. I'll post back to confirm ultimately what was sent. Maybe theres a 1% chance they end up sending TP2 if they run out of TPs.

**cmajewsk** · #**1333** (**permalink**) 05-03-2010, 05:47 PM

Why are you people calling Asurion? File a clam via the website. It's a lot faster and you'll know before you pull the trigger on the claim as to what device you'll be getting as a replacement.

**Sharkie405** · #**1334** (**permalink**) 05-04-2010, 01:00 AM

Quote:

Originally Posted by cmajewsk

Why are you people calling Asurion? File a clam via the website. It's a lot faster and you'll know before you pull the trigger on the claim as to what device you'll be getting as a replacement.

I've done this twice so far. My concern is that you have to submit the info. and the problem first, then they'll tell you what they're replacing it with.

Do you think they keep track of the claims that are started, but not actually submitted? If so, I'd imagine they'd get suspicious if I keep starting claims and then not ever actually filing any of them.

What do you think?

Edit: So I came to this site yesterday because I managed to royally screw my phone up. Took it to the Sprint service repair center this morning and will be getting a TP2 tomorrow! It must be going to the warranty or something instead of Assurion though. I don't have to pay any sort of deductable.

jstn76rs · #**1335** (**permalink**) 05-04-2010, 08:16 PM

Well my wife dropped her Pro in her cup of coffee today. I went to asurion's web site and filed a claim and seen that I was going to get a Pro as a replacement so I decided to stop my order and retry over the phone. After the claim the lady told me I should be receiving a Replacement Pro in a day or two. I received the confirmation email and it says I will be receiving a New Touch Pro II fully kitted. So its hard to tell what your really going to get until you get your confirmation email.

jy04 · #**1336** (**permalink**) 05-06-2010, 10:52 AM

I tried to make a claim online and over the phone, and was required to fill out affidavit. Anyone had this happen? What's the deal?
I've had many phones fixed or replaced throughout the years and never had to mial in or fax anything?? Guess the 7 bucks a month just doesn't cut it like it used to.

mattlenderman · #**1337** (**permalink**) 05-06-2010, 11:19 AM

Quote:

Originally Posted by jy04

I tried to make a claim online and over the phone, and was required to fill out affidavit. Anyone had this happen? What's the deal?
I've had many phones fixed or replaced throughout the years and never had to mial in or fax anything?? Guess the 7 bucks a month just doesn't cut it like it used to.

I filed a claim on my diamond last year when my wife dropped it in coffee. It was my first claim through them, and they made me do the affidavit. Soon as I filled out the paperwork and faxed it in, i got confirmation later that evening my order was shipped next day.