Quote:
Originally Posted by Israel
No luck for me. Just a made a claim 4/30 and was told I would receive a TP only. I'll post back to confirm ultimately what was sent. Maybe theres a 1% chance they end up sending TP2 if they run out of TPs.
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OK -Finally!
I have received my phone yesterday 5/10 and yes, it was a TP2. But now I will divulge the whole story. It was not easy.
My first step was to take it to a local repair, where they confirmed that there was an issue with the camera and the flash that would not shot off. HOWEVER the big stink was when they gave me my options.
They offered me a replacement TP or for $150 more they would replace my phone with a TP2. What
I was quite surprised. So I told them I would take a regular TP at no cost, and secretly hoped a TP2 would arrive. However no luck
They called around May 4 and informed me my regular TP replacement was in.
Well I just never showed up to pick it up, and instead called Sprint Tech support and told them about the faulty phone. They went ahead and insisted I take it to the repair center I had already dealt with. - I informed them that they had already diagnosed the phone and that they had approved a replacement, but I also added that they were charging me for a replacement, period. Didn't say anything about the option, I just said they were trying to scam me for $150 for a claim that should be covered with no deductible. The rep immediately became apologetic and promised a replacement phone free of charge. The catch - it would be a TP
Damn - Oh well. So I waited till the end of the week and nothing.
Finally on May 7, I called again tech support. The rep was helpful and apologetic. She found the notes that I had been trying to replace a phone and acknowledged that they were screwing up. She gave an option to choose from, which I can t remember, but it was about 5 different models to replace my phone with. Among them was the TP2
and choose it.
May 11, I finally received my TP2. However it is not fully kitted and I cant tell if it is a refurb. Nevertheless it looks good, feels good and am currently flashing Timberwolf ROM for TP2
Looks great and the bigger is awesome. Especially because I read allot on my phone. The e-reader will come in handy which is already in the Timberwolf ROM.
Bottom line, watch those pricks that are trying to scam you out of money
That was an issue I did complain to Sprint about, telling them that they have no right (repair center) to charge people on an authorized upgrade replacement. GOOD LUCK to all still trying to get your TP2
