Asurion replacing TP with TP2

[erick10]

Wow to my bad luck. I tried to do my claim online and I got this message, "We apologize for any inconvenience; however, for your protection, further verification is required to file your claim. Please contact us at 1-800-584-3666 and one of our Customer Service Representatives will be happy to further assist you." Damn isnt this when they ask you for you to Mail them a copy of your ID and some other stuff? What do I do?

[Isror]

Originally Posted by erick10

Wow to my bad luck. I tried to do my claim online and I got this message, "We apologize for any inconvenience; however, for your protection, further verification is required to file your claim. Please contact us at 1-800-584-3666 and one of our Customer Service Representatives will be happy to further assist you." Damn isnt this when they ask you for you to Mail them a copy of your ID and some other stuff? What do I do?

lol you are already in too deep, too late to waive off, either go big, or run for the hills...No but seriously, I had to call because they were out of my device, and all of the others they have been offering aren't the same hardware configuration...At one point one of the managers tried to tell me that I could call HTC and pay to upgrade the old Verizon TP1's ram

[SporkLover]

Originally Posted by erick10

Wow to my bad luck. I tried to do my claim online and I got this message, "We apologize for any inconvenience; however, for your protection, further verification is required to file your claim. Please contact us at 1-800-584-3666 and one of our Customer Service Representatives will be happy to further assist you." Damn isnt this when they ask you for you to Mail them a copy of your ID and some other stuff? What do I do?

Just call in. When they tell you Treo Pro, Snap, or Tour.... tell them you are not satisfied with the options.

[draganjr]

Does anyone know if HTC will replace TP with a TP2 under their warranty? I got my TP from Asurion back in June of 2009 because my youngest son broke the screen. But my replacement was a NIB TP but the Navigation Controls are missed up. I never used the Nav. Control but my wife found that it was not working. I sent an email to HTC about it and I called Asurions, waiting on a call back. What do yall think will happen?

Thank you


PS I did not see this post before I started the process of calling both HTC and Asurion.

[eeprom777]

Did you do the claim first online and then call or you just gave them a call and went from there on. Im scared of calling and getting a person who is a dik and wont help. Im also scared of calling and teeling me a touch pro is on its way. That would be bad luck.




I have the insurance plan and all I did was call them direct. I made it sound like I wanted a touch pro.. After she gave me all the other phones as an option, I just asked why cant I just get a touch pro... and I nicely told her that none of those phone can match up to what the TP can do. I didnt ask to speak to supervisor and she placed me on hold one last time and bingo!

[kidmet]

Originally Posted by eeprom777

Did you do the claim first online and then call or you just gave them a call and went from there on. Im scared of calling and getting a person who is a dik and wont help. Im also scared of calling and teeling me a touch pro is on its way. That would be bad luck.




I have the insurance plan and all I did was call them direct. I made it sound like I wanted a touch pro.. After she gave me all the other phones as an option, I just asked why cant I just get a touch pro... and I nicely told her that none of those phone can match up to what the TP can do. I didnt ask to speak to supervisor and she placed me on hold one last time and bingo!

Got the document stuff. Pretty sure this is for people that have filed a claim before.

[jdansng]

Originally Posted by draganjr

Does anyone know if HTC will replace TP with a TP2 under their warranty? I got my TP from Asurion back in June of 2009 because my youngest son broke the screen. But my replacement was a NIB TP but the Navigation Controls are missed up. I never used the Nav. Control but my wife found that it was not working. I sent an email to HTC about it and I called Asurions, waiting on a call back. What do yall think will happen?

Thank you


PS I did not see this post before I started the process of calling both HTC and Asurion.

You should be able to get a TP2 if you call Asurion directly. They will try to offer you other devices, but just say none of them are comparable and they will eventually offer you TP2. Good luck!

[Vip3rV333]

Yeah I got it too, it supp to be a random thing aparently. Faxed my info yesterday and Im waiting for them to call me to verify. If I dont get a call 15 after 8 then im calling them and trying to get this going before they get a shipment of TP's today (???).

[ibleedbloo]

I just called and got the "random" form that needs to be faxed to them. I am wondering if this is there way to slow down the process until they get more TP1s in. Did anyone else call this morning and not get the "random" form requirement?

[Gh05t]

I have to fax in the form too. I don't think they're doing this to slow the claims down. I got was suppose to do this before but I got lazy and just did the it through sprints online advance exchange.