Sprint replacing Touch Pro with Touch Pro 2!

[kosi718]

I wasnt successful because I didn't purchase the phone through sprint itself.

Shucks

[hockeyman12c]

Originally Posted by kosi718

I wasnt successful because I didn't purchase the phone through sprint itself.

Shucks

I purchased mine on ebay. Now I have a TP2.

[kosi718]

Originally Posted by hockeyman12c

I purchased mine on ebay. Now I have a TP2.

thats what i told them then they said that its coming up in the system as a reconditioned phone, so the mfg warranty probably wouldnt apply to it.

so needless to say, im stuck.

[typo lad]

Originally Posted by typo lad

My TP has been getting really, really hot lately, to the point of my noticing it through my pockets. Was able to arrange an advanced exchange for it, and the woman even asked "Now, are you looking for a different model..?" I told her I would take whatever. She put me on hold and said there was a TP coming my way.

Here's hoping it's really a TP2, but ah well.

Turns out the return was never set up! Dropped it at a Sprint store Thursday before the storm hit. They said it was the battery. I called back today and said I had the same issue with multiple batteries. They are testing now.

[talz13]

I just got an email from sprint today offering to add TEP on my account (even though I haven't had it with this phone in over a year), so I think I will!

[samaritrey]

Originally Posted by talz13

I just got an email from sprint today offering to add TEP on my account (even though I haven't had it with this phone in over a year), so I think I will!

very good idea i would never have a smart phone of any kind without it. these dam things are so expensive if you drop it or it overheats.

[ajskhan]

Do I need to lock my phone/flash to stock rom for this?

[ProDriver77]

Wirelessly posted (Opera/9.5 (Microsoft Windows; PPC; Opera Mobi/17992; U; en))

Originally Posted by ajskhan

Do I need to lock my phone/flash to stock rom for this?

Yes. Custom ROMs technically invalidate the warranty or TEP.

Flash back to stock ROM and re-lock; I don't think Sprint would be any the wiser.

[Joeseph Mother]

Really starting to hate sprint's lack of training they seem to give their associates. Went to a sprint store, about to get my 3rd TP in a month, they said it has to be the same kind of phone, they can't get another one. I knew from this thread that was BS, so I called sprint, was told they could do it, transferred me to 3 or 4 different departments where I was given a different answer each time. Nobody there knows WTF is going on I guess.

[ProDriver77]

Wirelessly posted (Opera/9.5 (Microsoft Windows; PPC; Opera Mobi/17992; U; en))

Originally Posted by Joeseph Mother

Really starting to hate sprint's lack of training they seem to give their associates. Went to a sprint store, about to get my 3rd TP in a month, they said it has to be the same kind of phone, they can't get another one. I knew from this thread that was BS, so I called sprint, was told they could do it, transferred me to 3 or 4 different departments where I was given a different answer each time. Nobody there knows WTF is going on I guess.

They know what's going on; they're just trying to keep losses down.

Try asking for a supervisor. If they tell you that the supervisor will just tell you the same thing, insist to be put through anyway.

When you get to the supervisor, be polite and professional, but firm and don't back down. If the supervisor won't meet your needs, ask to be put in contact with his/her supervisor.

Eventually, Sprint will reason with you. They can't afford to lose any customers with all the competition going on between carriers.

Most of the time, the key to getting the results you desire is how you present yourself.