Sprint replacing Touch Pro with Touch Pro 2! - Page 308

skoobz · #**3071** (**permalink**) 03-05-2010, 10:52 AM

just another confirmation that it works. my sliding mechanism failed and i have in my hands a new touch pro 2. just cuz your clumsy ass drops the phone doesn't give you a good reason to call and bitch and try to get a new phone. just makes it harder for the rest of us with legit problems to get a good handset.

that's why i love sprint and they have gotten my money since i left bellsouth mobility dcs. (yeah, it's been that long). they've always treated me right and i've always bought new phones, this is only the 2nd time i've asked for a new handset so i guess that was why it was so easy for me to get a new touch pro 2 from my touch pro. oh, also, while my i was on the phone my call dropped 2 times. everytime she called back and then she's like, i see you have bad reception. i'm like, yea, it kinda sux cuz when i'm inside i have no recpetion, and i have to step outside to get even a weak reception so she's also sending in that airwave thingy and they'll bill me just to credit me.

with that level of service, why would i leave sprint?

tp2 with energy rom ftw!!

**aman1127** · #**3072** (**permalink**) 03-10-2010, 12:54 AM

I posted about 150 pages ago....any progress? Is sprint loosening up? Im still on the fence about the whole tilting crap. As I said a while back, I love my D-pad.

To all of you successful people, I pose this question: TP with 6.5 or TP2 6.5 and why?

2X2709 · #**3073** (**permalink**) 03-10-2010, 02:57 AM

The advance tech support number got disconnected. Is their another one? How does one get a hold of advance tech?

mikep7779 · #**3074** (**permalink**) 03-10-2010, 09:52 AM

Call *2 and ass to be directed to Advanced tech support.

talz13 · #**3075** (**permalink**) 03-10-2010, 10:36 AM

Is it easier to hunt around sprint stores for a week or two, hoping to come across that lucky one that will replace it with a TP2, or pay asurion and get a replacement? Can you even get a TP2 from asurion? 'cuz a week of my time is worth a lot more than $100.

jeffhatton · #**3076** (**permalink**) 03-10-2010, 10:41 AM

Quote:

Originally Posted by talz13

Is it easier to hunt around sprint stores for a week or two, hoping to come across that lucky one that will replace it with a TP2, or pay asurion and get a replacement? Can you even get a TP2 from asurion? 'cuz a week of my time is worth a lot more than $100.

Nope. Asurion just sent me a Touch Pro. They wouldn't even discuss giving me a TP2. They said if I wanted an upgrade that I needed to go to a Sprint store and discuss it with them.

talz13 · #**3077** (**permalink**) 03-10-2010, 10:52 AM

Also, does it have to be a "repair" store, or can other sprint owned stores do this as well? The only local repair store is pretty far away. I'll take a drive out there if I have to...

jeffhatton · #**3078** (**permalink**) 03-10-2010, 11:10 AM

Quote:

Originally Posted by talz13

Also, does it have to be a "repair" store, or can other sprint owned stores do this as well? The only local repair store is pretty far away. I'll take a drive out there if I have to...

I personally would take it to a repair store. It sounds like that is where you are going to have your best shot based on everything I have read. Hopefully you will get someone who's willing to work with you. Guess I will be hanging on to the touch pro a little while longer.

johnnymac · #**3079** (**permalink**) 03-10-2010, 12:54 PM

I was successfull at calling the tech support line. After repeated TP replacements I finally got a tech to replace it with another device (TP2). I will tell you this though, I think it is on a per person,per case basis... When I first started speaking with the tech support guy(USA based) he said that he didn't think that he could swap it out with a different device, but when he looked in my account, he said that he could. I don't know what it was on my account that allowed him to make the swap... it could be any number of things:

1)The fact that I've had 5 Touch Pros
2)I've been a customer since 2007
3)I only have 5 months left in my contract.

Also, the tech support guy said that there were no TP2's available. They are on backorder. He said that I could get a HTC Snap, BB Curve, or Palm Pre. -All of which were not an option. asked him to make a note of it in my profile that I've been approved for a different device other than a 6th Touch Pro. Then, i called back the next day to specifically request to be on the waiting list for a TP2. This time I got a rep from India who said that they can't put people on a waiting list on the national number, but that I could get on the waiting list at a store. I then asked her if I have been approved to get a TP2 and she said yes! I then asked her to make a note of it in my profile.

I then went to the store and asked to be put on the waiting list for a replacement Touch Pro2. The guy at the store looked at me like I was nuts and said that they don't swap TP's for TP2's. I then asked for the manager who said the same thing. BUT I then told them to look at my profile since I was told that I was already approved by Sprint. Once they saw the note in my account they OKed it and said that I could pick up my Touch Pro2 the next day. (It should be there today)!!

Hope this helps.

anandbhat · #**3080** (**permalink**) 03-10-2010, 06:55 PM

OK. So I just got a SERO account off of craigslist.I I was told that I would be extending my contract by 2 years if I bought a phone on the Sprint site which is fine with me because I have 22 months on this transfered contract anyway. I also have TEP. Any advice on getting a tp2 for the cheapest.