[johnnymac]

I was successfull at calling the tech support line. After repeated TP replacements I finally got a tech to replace it with another device (TP2). I will tell you this though, I think it is on a per person,per case basis... When I first started speaking with the tech support guy(USA based) he said that he didn't think that he could swap it out with a different device, but when he looked in my account, he said that he could. I don't know what it was on my account that allowed him to make the swap... it could be any number of things:

1)The fact that I've had 5 Touch Pros
2)I've been a customer since 2007
3)I only have 5 months left in my contract.

Also, the tech support guy said that there were no TP2's available. They are on backorder. He said that I could get a HTC Snap, BB Curve, or Palm Pre. -All of which were not an option. asked him to make a note of it in my profile that I've been approved for a different device other than a 6th Touch Pro. Then, i called back the next day to specifically request to be on the waiting list for a TP2. This time I got a rep from India who said that they can't put people on a waiting list on the national number, but that I could get on the waiting list at a store. I then asked her if I have been approved to get a TP2 and she said yes! I then asked her to make a note of it in my profile.

I then went to the store and asked to be put on the waiting list for a replacement Touch Pro2. The guy at the store looked at me like I was nuts and said that they don't swap TP's for TP2's. I then asked for the manager who said the same thing. BUT I then told them to look at my profile since I was told that I was already approved by Sprint. Once they saw the note in my account they OKed it and said that I could pick up my Touch Pro2 the next day. (It should be there today)!!

Hope this helps.