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Originally Posted by Joeseph Mother
Really starting to hate sprint's lack of training they seem to give their associates. Went to a sprint store, about to get my 3rd TP in a month, they said it has to be the same kind of phone, they can't get another one. I knew from this thread that was BS, so I called sprint, was told they could do it, transferred me to 3 or 4 different departments where I was given a different answer each time. Nobody there knows WTF is going on I guess.
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They know what's going on; they're just trying to keep losses down.
Try asking for a supervisor. If they tell you that the supervisor will just tell you the same thing, insist to be put through anyway.
When you get to the supervisor, be polite and professional, but firm and don't back down. If the supervisor won't meet your needs, ask to be put in contact with his/her supervisor.
Eventually, Sprint will reason with you. They can't afford to lose any customers with all the competition going on between carriers.
Most of the time, the key to getting the results you desire is how you present yourself.