Sprint replacing Touch Pro with Touch Pro 2! - Page 286

DoubleAACH · #**2851** (**permalink**) 01-22-2010, 01:45 AM

It's true! My phone was getting goofy but overall working OK. I waited a few extra weeks hoping they might run out of TPs and Bingo! Took my phone in Tues. had a new TP2 today. Absolutely love it and Sprint. Their customer service waived the $100 deductible because the person who talked me into the $7 / mo insurance never told me there was a deductible. No waiting to talk to a live person and they truly do want to keep their customers happy.

Should this be in another post though?

**TweetyBear** · #**2852** (**permalink**) 01-22-2010, 11:10 AM

Quote:

Originally Posted by DoubleAACH

It's true! My phone was getting goofy but overall working OK. I waited a few extra weeks hoping they might run out of TPs and Bingo! Took my phone in Tues. had a new TP2 today. Absolutely love it and Sprint. Their customer service waived the $100 deductible because the person who talked me into the $7 / mo insurance never told me there was a deductible. No waiting to talk to a live person and they truly do want to keep their customers happy.

Should this be in another post though?

if u did it in store, they shouldn't have charged u $100 anyways cuz that's only if you went through asurion

sah0724 · #**2853** (**permalink**) 01-22-2010, 01:35 PM

What are my options? my TP overheats ALOT and it gets really hot!!

1. I have a crack in the shell (silver part of my TP) and no store will touch it, instead they say give them 100 bucks and they'll give me a refurb.

2. I have NO insurance on the phone and I'm on SERO 1250.

3. Since I'm giving them 100 bucks, will they activate insurance on my phone or will it just be a refurb without insurance?

4. I'm about 1 year removed from my contract, I want to stay with sprint but only if I get the right phone.

What should I do? Just fork over the 100 bucks and hope to get a TP2? Or just buy a pre and renew my contract?

**Darkjedi** · #**2854** (**permalink**) 01-22-2010, 03:17 PM

On an update to my TP to TP2 replacement, my shipment came in and it was a NIB TP2. UPS stated it was 1.8lb, but it included everything including an extra battery they packed along.

knexx · #**2855** (**permalink**) 01-22-2010, 06:56 PM

is there a chance of getting the phone replaced for the oil slick on the screen and overheating?? there are also some stress cracks on the silver part from the slider mechanism, not from dropping the phone or anything like that. i've also had the keyboard replaced on it once.

toast47 · #**2856** (**permalink**) 01-23-2010, 01:33 AM

Finally after three weeks of calling and multiple visits to the repair center my tp2 was finally ordered. Be persistant and nice to all you speak to. Thanks to you all who gave advice