Sprint replacing Touch Pro with Touch Pro 2! - Page 274

squarerootz · #**2731** (**permalink**) 01-13-2010, 09:01 PM

Called Sprint this morning to pay the bill and Rep asked me if I was having any issues with my TP. I told them yes and so was my Wife's TP. (She's constantly complaining about the usual issues, Freezing, Overheating, etc. I just chose to deal with it on mine until I had cash for the deductibles for both) Long story short, I said yes, they transferred me to Tech Support, explained the issues on both, he gave replacement options, I chose TP2's for both, no deductibles for either...

fishdood12 · #**2732** (**permalink**) 01-13-2010, 10:00 PM

FINALLY!! After being on my 4th TP replacement I just called Sprint and after 30min I got transfered to Tech Support, told them the issues of my phone freezing and overheating and they read off the list of replacement phones for my TP and the TP2 was FINALLY on the list! Its being sent out tomorrow no fees!

Persistence pays off and sure as hell beats spending $300+ on a new TP2!

knyphe · #**2733** (**permalink**) 01-13-2010, 11:02 PM

Well, I'm in Michigan, Detroit area... I was on my 3rd tp and have had this forum open for the past month or so, reading and reading other people's stories. Well, I tried calling in, didn't work... Went to the local sprint repair shop, they also were showing on the warehouse that their was no stock available for the tp2, bla bla bla, same kind of story as many of the people above. The guy at the sprint repair was pretty straight forward and helpful. He said to check with him daily to see if the warehouse had any stock to come in.

He was upfront with me and said, the phone is a possible free upgrade, but it's such a reliable phone that they rarely have any in the warehouse. After roughly a month of calling every other day, he said, I got good news for you, we finally got one in for you. So hello TP2, persistence, politeness, and patience is key in the process. Think about it this way, you are going to get one, just maybe not for a little while, get the process rolling along and good luck to all those still trying to get it!

bassballboy · #**2734** (**permalink**) 01-13-2010, 11:55 PM

Wow, I really wish I would have seen this a long time ago...

Are people still successful with this? Can we do it via the online method that worked previously? My phone is decent, but it's had the annoying oil slick on the screen for forever now and the keyboard tends to double type letters sporatically... Don't want to mess with a refurb phone though, a TP2 I would definitely put up with the hassle for though

shad0w77 · #**2735** (**permalink**) 01-14-2010, 01:11 AM

well, my touch pro 1 keyboard died, sprint repair ordered me a new touch pro 1, a touch pro 2 came in instead.... sweet!

ap3100 · #**2736** (**permalink**) 01-14-2010, 03:35 AM

Quote:

Originally Posted by Dr.8820

i'm still in this thread to offer support for those still trying to get their faulty device replaced with a better one. there are quite a few people who have had multiple replacements that are getting stone-walled by sprint. what i don't want to read is some simpleton bragging that they scammed the system. what did they expect, a pat on the back for saying they got a free replacement when nothing was wrong in the 1st place? and NOW they want to purposely break their phone so sprint doesn't find out how much of a scumbag they are.

y u soo mad doggy...i had nothing wrong with my tp and told em there was something wrong and they gave me a tp2....what u gunna do bout it? lmaooo u trying to be superman and save the world or someshit

Daikazetatsu · #**2737** (**permalink**) 01-14-2010, 07:12 AM

Well as long as you dont go to the repair center Sprint will replace with the TP2 brand new. Idk why but repair centers always try to give you crap phones or fix it but at an official sprint store they just send you a Pre, Tp2 or Snap immediately in my experience

bassballboy · #**2738** (**permalink**) 01-14-2010, 07:20 AM

Quote:

Originally Posted by Daikazetatsu

Well as long as you dont go to the repair center Sprint will replace with the TP2 brand new. Idk why but repair centers always try to give you crap phones or fix it but at an official sprint store they just send you a Pre, Tp2 or Snap immediately in my experience

Really? I will have to give it a shot then. Just go in and talk to them and did you ask what phones they could ship back to you?

LoungeLizard · #**2739** (**permalink**) 01-14-2010, 11:26 AM

Just got off the phone with Tech support. My TP hard reset and then locked at the "Touch Pro" radio screen. They offered me the TP, TP2, Snap and Curve for replacement. My TP2 should be here next week (email said 2-3 business days for home delivery). Hope it's a NIB w/ accessories.

jimfun · #**2740** (**permalink**) 01-14-2010, 11:56 AM

I just called Sprint about my phone, and was told there's a three-phone swap-out rule. In other words, you have to go through three phones before they'll exchange for a different phone model. I was offered a variety of things (as noted above), but NO TP2. When I asked about the TP2, the guy I talked with said the TP2 is not being offered as a replacement. So, I'll see what happens..the new phone should be to me by Monday. If it's a new TP1 that works properly, I'll be happy (although I've lost my InvisiShield on the old phone!). If I get a new TP2, I'll be **REALLY** happy!