Sprint replacing Touch Pro with Touch Pro 2! - Page 241

jfugate15 · #**2401** (**permalink**) 12-21-2009, 07:03 PM

Been reading this thread since september, and keyboard recently went out on my 4th refurbed phone (same issue with all 5 phones = KB). Called customer service since Self help website decommissioned. Same run-a-round as everyone else, was offered BB, Palm pre, and Treo pro. Advised they werent compariable phones. was transferred to escalations after 30 mins on hold, esc rep advised out of stock on TP2's.. so waiting after all that, waiting on my reburbed Touch Pro to me mailed out... To say the least no Fa-la-la-la-la for me this christmas!!

Arterion · #**2402** (**permalink**) 12-21-2009, 08:59 PM

Quote:

Originally Posted by jfugate15

Been reading this thread since september, and keyboard recently went out on my 4th refurbed phone (same issue with all 5 phones = KB). Called customer service since Self help website decommissioned. Same run-a-round as everyone else, was offered BB, Palm pre, and Treo pro. Advised they werent compariable phones. was transferred to escalations after 30 mins on hold, esc rep advised out of stock on TP2's.. so waiting after all that, waiting on my reburbed Touch Pro to me mailed out... To say the least no Fa-la-la-la-la for me this christmas!!

You could try telling them you talked to someone on the phone in tech support who said you were a "Priority 5" exchange because of your multiple replacement, and you could get a NIB TP2, but that they couldn't do it on the phone, you had to go to a store.

Executive Support and the managers of Account Services can apparently call the stores on your behalf. I don't know that people in Technical Support are able to.

slowrey · #**2403** (**permalink**) 12-22-2009, 02:39 AM

Well I've noticed that my phone doesn't always charge and that the battery life has gotten worse. Since November 2008 I've had 3 brand new phones and 1 refurb and finally I went in today. The techs tested it and they stated that the phone passed the tests however it was getting extremely hot and that they think that's the issue. They offered me the Palm Pro, HTC Snap, Blackberry Curve or the Touch Pro as a replacement. I told them in 14 months I've went through 4 phones and this would be my fifth and could I have a TP2 since I've had multiple issues and am tired of it. They wouldn't budge. I told them that I would call them and let them know which one I wanted before end of business day.

So I called Tech Support and told them my issue and they stated that they would replace mine with a Touch Pro 2 since I have had so many issues but it would be a refurb. I said I don't care as long as it works and works longer than 5-6 months.

I then received an email stating that they ordered me a Touch Pro 2, we'll see if that's what actually shows up.

jfugate15 · #**2404** (**permalink**) 12-22-2009, 04:05 PM

Quote:

Originally Posted by Arterion

You could try telling them you talked to someone on the phone in tech support who said you were a "Priority 5" exchange because of your multiple replacement, and you could get a NIB TP2, but that they couldn't do it on the phone, you had to go to a store.

Executive Support and the managers of Account Services can apparently call the stores on your behalf. I don't know that people in Technical Support are able to.

Only problem with that is that there is not a Sprint Corporate store within 50 miles of Johnson City, TN.

Talon Pro · #**2405** (**permalink**) 12-22-2009, 05:41 PM

Well (i 'pushed' and) got the Moment, at least itll be instore tomorrow for pickup. Turns out theres a damn good reason nobody is getting the phone they want for the TP1. Found out today that HTC themselves made the list up of phones that they will replace the TP with, or at least, reimburse Sprint for those trades. Thats why some people have been getting the run around on getting the TP2 (which i declined) or others.

Arterion · #**2406** (**permalink**) 12-22-2009, 06:39 PM

Quote:

Originally Posted by jfugate15

Only problem with that is that there is not a Sprint Corporate store within 50 miles of Johnson City, TN.

An ASC ought to be able to do the same thing, but I ended up going to the Corp. store.

gofawkurself · #**2407** (**permalink**) 12-22-2009, 08:16 PM

Is there a way to find out when it is in Stock to order? they said we'll replace it, but its out of stock and now its 6 days later and still out of stock.. hmm.

hamagc · #**2408** (**permalink**) 12-22-2009, 08:25 PM

so i just got back from a local corp store. they are ordering me a new tp1. they said my only other option is the snap.

asked about a tp2 before i left and was told no. got back home and tried ecare twice and was told i can only get the tp1 or use my upgrade. i'll try again tomorrow with ecare.

slowrey · #**2409** (**permalink**) 12-22-2009, 08:36 PM

Well I called and got my tracking number for the Refurb Touch Pro 2. I wish it was NIB however it's better than nothing. They said it will only be the phone and a battery. Anyone know of anything else the Touch Pro 2 comes with? I've looked in the Sprint Manual and it doesn't show a parts list.

kernel610 · #**2410** (**permalink**) 12-22-2009, 09:17 PM

Quote:

Originally Posted by Talon Pro

Well (i 'pushed' and) got the Moment, at least itll be instore tomorrow for pickup. Turns out theres a damn good reason nobody is getting the phone they want for the TP1. Found out today that HTC themselves made the list up of phones that they will replace the TP with, or at least, reimburse Sprint for those trades. Thats why some people have been getting the run around on getting the TP2 (which i declined) or others.

is this a common offer now? Is anyone else getting the Moment as an offered replacement? I searched through the forum and saw one other poster mentioning they got one too, but had to drop their SERO plan. Is this true? I'm on a SERO right now and really want to stick to it, but the Moment does sound tempting if its an option.