Sprint replacing Touch Pro with Touch Pro 2! - Page 232

**GhettoBSD** · #**2311** (**permalink**) 12-16-2009, 05:35 PM

Quote:

Originally Posted by muyoso

I am sorry that I have disappointed and offended you anonymous internet person. I will march into sprint and demand they give me their most expensive phone for free on the 30 dollar SERO plan they do not offer anymore after already upgrading me from a Mogul to a TP for free and initially paying me 50 dollars to take the Mogul. How they have wronged me. Now I see the light.

No Sarcasm...

So I bought a mogul probably at full price when it was being offered... a long time after, it breaks and i have it replaced (antenna "died"). I get a nice white spot on screen, but guess what? No more refurbs are available. More than a month later they give me a NIB TP. Yay is me? Now I have a POS that replaced a BAD ASS phone. So I'm supposed to be sorry? I don't have a sero plan, I am premier (don't even know wtf that is other than my free monthly ringtone and other garbage i don't want/need) and i have over 13 lines on my account. So now I have to suck it up and go through N number of tp's until someone who is feeling charitable 'upgrades' me again to a device that isn't a POS?

I'm not being rude, internet people, but these are the facts of my situation. Everyone has to back up what they say, and businesses have to back up their products. If we/they don't, that's what court is for. I keep asking for a mogul because I still love that phone, despite it's memory limitations! I wish I could get it back to be honest. It was rugged, it's screen was protected with the bevel and had enough buttons to make everyone happy. But no, I get the broken ferrari that is also an eye sore now (not due to me).

Arterion · #**2312** (**permalink**) 12-16-2009, 06:51 PM

Quote:

Originally Posted by shatner

No no art DONT GIVE UP! You can do it man, just keep calling. Advanced Tech, then escalations. :fingerscrossed.

Just called them today and was told by the escalations "floor manager" for Adv. Tech Support that the unread texts problem had been reported to Sprint and HTC and they were working on a CAB-based fix for it, which should be out next month, and I'd just have to suck it up until then.

Which I think is total bullshit. I guess I'll call again later and complain some more. I'll try Executive Support... I know you didn't have luck with them, but it's worth a shot.

blackmagic352 · #**2313** (**permalink**) 12-16-2009, 07:54 PM

just got call that my replacement phone is in.(dont understand why they would call at 6:45pm) its suppose to be a tp2. will see when i get there. im at work now store closes at 10pm goin to have to rush over there on my break. i cant wait for tomorrow to come, have to get tonight. will update to confirm.

blackmagic352 · #**2314** (**permalink**) 12-16-2009, 07:59 PM

Quote:

Originally Posted by Arterion

Just called them today and was told by the escalations "floor manager" for Adv. Tech Support that the unread texts problem had been reported to Sprint and HTC and they were working on a CAB-based fix for it, which should be out next month, and I'd just have to suck it up until then.

Which I think is total bullshit. I guess I'll call again later and complain some more. I'll try Executive Support... I know you didn't have luck with them, but it's worth a shot.

have u gotten them to offer you a different replacement phone?

Table83 · #**2315** (**permalink**) 12-16-2009, 08:06 PM

Quote:

Originally Posted by GhettoBSD

No Sarcasm...

So I bought a mogul probably at full price when it was being offered... a long time after, it breaks and i have it replaced (antenna "died"). I get a nice white spot on screen, but guess what? No more refurbs are available. More than a month later they give me a NIB TP. Yay is me? Now I have a POS that replaced a BAD ASS phone. So I'm supposed to be sorry? I don't have a sero plan, I am premier (don't even know wtf that is other than my free monthly ringtone and other garbage i don't want/need) and i have over 13 lines on my account. So now I have to suck it up and go through N number of tp's until someone who is feeling charitable 'upgrades' me again to a device that isn't a POS?

I'm not being rude, internet people, but these are the facts of my situation. Everyone has to back up what they say, and businesses have to back up their products. If we/they don't, that's what court is for. I keep asking for a mogul because I still love that phone, despite it's memory limitations! I wish I could get it back to be honest. It was rugged, it's screen was protected with the bevel and had enough buttons to make everyone happy. But no, I get the broken ferrari that is also an eye sore now (not due to me).

Bad post. You have legitamite points, but what good does this do here? No ones perfect, and to get a little box we carry around in our pocket to do what we want it to do is difficult. Sprint and HTC are trying. I recomend you should switch to Verizon. They have better customer service for those who want it. Good luck finding a phone that can do as much as a TP without any problems. I like my phone, and am sticking to it.

Arterion · #**2316** (**permalink**) 12-16-2009, 08:21 PM

Quote:

Originally Posted by blackmagic352

have u gotten them to offer you a different replacement phone?

Yeah, the offered me these:

Snap
Curve
Treo 850
Pre

She said she'd give me the TP2, but it was OOS.

blackmagic352 · #**2317** (**permalink**) 12-16-2009, 08:37 PM

Quote:

Originally Posted by Arterion

Yeah, the offered me these:

Snap
Curve
Treo 850
Pre

She said she'd give me the TP2, but it was OOS.

when i i was told they were oos over the phone. i said if i can deal with the phone for another week or so, may i call back in a couple of days to see if they are available. she told me yes. then i told here if she could make note in account that customer is due a replacement and would like tp2 when available... i waited and waited... went to store and told them im due a replacement if u read the notes u will understand. key from this point is going to the right store.

i went to one store 2-3 times, nothin happen OOS. went to another store 1 time, boom, spent more time waiting in line than it took for them to order tp2. see if you can find someone that got theres swapped out at a store near you.

JSMZ · #**2318** (**permalink**) 12-16-2009, 09:15 PM

anyone in Omaha NE have any luck? Im in lincoln NE & only one repair store, no go there.

muyoso · #**2319** (**permalink**) 12-16-2009, 10:16 PM

Quote:

Originally Posted by GhettoBSD

I'm not being rude, internet people, but these are the facts of my situation. Everyone has to back up what they say, and businesses have to back up their products. If we/they don't, that's what court is for.

No, that is what competition is for. If one company is not performing to the standard you desire, it is your right to switch to a different company. You would be laughed out of court if you attempted to sue. You chose to sign the contracts with sprint whether or not you have TEP, and nothing they are doing has violated the contract.

marinemissez · #**2320** (**permalink**) 12-16-2009, 11:33 PM

As many others have stated, if one store doesn't work go to a different one. It took me to get to the 3rd store before they swapped mine. And believe it or not, YOU CAN ONLY GET A TP2 FROM A STORE THAT CARRIES IT! The 1st store I was going to (only for repairs) didn't carry it and I didn't find out about the ''memo'' until afterwards when some guy came in talking about another store told him he could get a TP2.
It's also all about who you talk to and how nice you are. Don't buy the "they won't swap it if you're nearing your contract end". I was a month away from mine ending and they swapped mine. I did also ask the host if I could be swapped to a different unit (not mentioning the TP2). 15 mins later, I was leaving the store with an order put in for my TP2. They gave me that option themselves.
Good luck guys! Keep trying!