Q & A for Touch pro's on TEP (Service and Insurance)

[GODZSON]

Thought I'd help out with question's in this thread regarding your service and repair benefits, or what steps to take and what's covered. Feel free to ask questions and I will be glad to assist. I would've placed this thread in question link but this is directly to just Total Equipment Plan for Touch Pro.

Hope to be of some assistance,

God Bless

Major Nate and myself would be answering any questions you have

Information for ESRP, ERP, TEP & WARRANTY

ESRP: Equipment Service and Repair
Covers minor issues with you phone- flips, software issue, buttons, lcd screen garbled/discolored or inverted as long as it's not cracked, antennas, front housing or rear housing as long as there's no cracks. If the unit is not in store for a swap then an A.E. (Advanced Exchange will be requestded and will arrive in 3-5 business days.

ERP: Equipment Replacement Program (Insurance) Asurion
Covers lost, stolen. broken beyond repair example cracked lcd screen, dented boards, phone in pieces, and liquid damage.

TEP: Total Equipment Protection
This covers everything but will be informed after inspection of unit if it's a repair in store, A.E. or Insurance claim.

Warranty::
You have a 1 year warranty on any unit if you do not have ESRP,ERP or TEP.. This will only cover minor issues like ESRP does not cover insurance related incidents.

Pricing:
No Service (ESRP) or 1yr Warranty: $119 for PDA phones or $99 for non PDA thorugh service and repair (Not related to Insurance incidents)

Insurance claim (ERP): Deductible $100 for PDA and $50 for non PDA



Contact Info

Asurion (Insurance Claims)
WebSite: http://www.phoneclaim.com/sprint
(800 ) 584-3666

Sprint Self Service Phone Replacements
http://www.nextel.com/en/services/se...olutions.shtml

Sprint Tech Support
(888 ) 788-4727

Retensions (Cancellations/ Account Services)
(877 ) 775-4886

[Jyounya]

Iight cuz, I dropped my TP running one day...it scratched it up somewhat but the phone still works. 4 weeks later today my phone has vertical gray lines on the screen that go in and out when I touch the screen. I have the TEP, what can I do?

[lilbitz_1018]

okay im sure a couple people are still in the clouds (myself included).
Whats the deal with the deductibles? are they still $50 before Aug 1st or $100?
There are many conflicting stories such as: if you do it online its only 50 but call in and shed out the 100.

[boredandtattooed]

this has absolutely nothing to do with Touch Pros.... insuance is insurance, doent matter what phone u have....

Advanced Exchange is almost always free for your replacements..

Phoneclaim.com - Ausrion, i paid 50 each for 2 TP replacements juat a month ago, so people say it cost them 100 though..

AE-is always you first and safest bet

[GODZSON]

Originally Posted by Jyounya

Iight cuz, I dropped my TP running one day...it scratched it up somewhat but the phone still works. 4 weeks later today my phone has vertical gray lines on the screen that go in and out when I touch the screen. I have the TEP, what can I do?

Ok, if it was only scratches that would be known as cosmetics and it would not be covered under TEP, as you stated the lcd screen now has lines running across the screen. You can take it into a Sprint "Repair" store and have it serviced if the unit does not have dents or loose board then it can be swapped within the store if they have a "Seed Stock" if not then it would need to go through Advance Exchange meaning 3-5 business days till the phone is received at the store.. and you can hold on to yours till they get in in, make sure you back up your phone and take of any custom Roms.

Be Safe and God Bless

[Sporkman]

how come my local sprint store ALL WAYS wants me to use my insurance .

im on my 7 TP 1 NIB 6 refurbs every time they want me to use my insurance and pay the cost ( 140 EACH TIME ) ? EVERY single 1 has been a hardware defect


Tp 1 Rainbow watermark

TP 2 -6 was keyboard failure !


or they want me to drive 80 + miles to a "local repair center"



also im very unhappy with the TP ( is there any way to get a different phone with out paying and just doing a swap out ? )

[GODZSON]

Originally Posted by lilbitz_1018

okay im sure a couple people are still in the clouds (myself included).
Whats the deal with the deductibles? are they still $50 before Aug 1st or $100?
There are many conflicting stories such as: if you do it online its only 50 but call in and shed out the 100.

Ok, here is the low down.. This is through Insurance "only" known as Asurion a company that is contracted by Sprint to send out these type of claims and any phone that is not covered in ESRP: Equipment Service and Repair Program (Service) would go through ERP: Equipment Replacement Program (Insurance)

Any Dents, housing cracks, broken screens, Liquid damage ( soda, water, milk, spit, sweat.. umm bodily fluids)

$50 for non PDA (PPC) phones
$100 for PDA (PPC) phones

God Bless

[GODZSON]

Originally Posted by boredandtattooed

this has absolutely nothing to do with Touch Pros.... insuance is insurance, doent matter what phone u have....

Advanced Exchange is almost always free for your replacements..

Phoneclaim.com - Ausrion, i paid 50 each for 2 TP replacements juat a month ago, so people say it cost them 100 though..

AE-is always you first and safest bet

Um I work for Sprint and if you don't see this useful then no need to reply, it has alot to do with TP's because there are several issues with it and depending on it an Insurance claim or Service would need to be directed for the customer.

A.E. is free if you pay for the service and get it in your account within your first 30days of service through Sprint and it still depends on the issue.

God Bless

[GODZSON]

Originally Posted by Sporkman

how come my local sprint store ALL WAYS wants me to use my insurance .

im on my 7 TP 1 NIB 6 refurbs every time they want me to use my insurance and pay the cost ( 140 EACH TIME ) ? EVERY single 1 has been a hardware defect


Tp 1 Rainbow watermark

TP 2 -6 was keyboard failure !


or they want me to drive 80 + miles to a "local repair center"



also im very unhappy with the TP ( is there any way to get a different phone with out paying and just doing a swap out ? )

Sorry to hear that sir, Is this a third party store or corporate.. If a corporate non repair store they really may not know what's covered under service or insurance.. You can request your own replacement if it's not Liquid damage on the link in the 1st post. Also if you contact Retensions and inform them the drama you've gone through you may get a different model all depends on the rep you get.. just inform if business use that its hurting your pocket and loosing business do to the constant issues.. and if you like the Iphone OS the Palm Pre would be a thought.. It doesn't have many apps, no SD slot and has 8GB of space in unit, just a heads up

[Sporkman]

thx for the info !


its a corporate store


ive called retentions 3 times got the run around every time