Thought I'd help out with question's in this thread regarding your service and repair benefits, or what steps to take and what's covered. Feel free to ask questions and I will be glad to assist. I would've placed this thread in question link but this is directly to just Total Equipment Plan for Touch Pro.
Hope to be of some assistance,
God Bless
Major Nate and myself would be answering any questions you have
Information for ESRP, ERP, TEP & WARRANTY
ESRP: Equipment Service and Repair
Covers minor issues with you phone- flips, software issue, buttons, lcd screen garbled/discolored or inverted as long as it's not cracked, antennas, front housing or rear housing as long as there's no cracks. If the unit is not in store for a swap then an A.E. (Advanced Exchange will be requestded and will arrive in 3-5 business days.
ERP: Equipment Replacement Program (Insurance) Asurion
Covers lost, stolen. broken beyond repair example cracked lcd screen, dented boards, phone in pieces, and liquid damage.
TEP: Total Equipment Protection
This covers everything but will be informed after inspection of unit if it's a repair in store, A.E. or Insurance claim.
Warranty::
You have a 1 year warranty on any unit if you do not have ESRP,ERP or TEP.. This will only cover minor issues like ESRP does not cover insurance related incidents.
Pricing:
No Service (ESRP) or 1yr Warranty: $119 for PDA phones or $99 for non PDA thorugh service and repair (Not related to Insurance incidents)
Insurance claim (ERP): Deductible $100 for PDA and $50 for non PDA
Contact Info
Asurion (Insurance Claims)
WebSite:
http://www.phoneclaim.com/sprint
(800 ) 584-3666
Sprint Self Service Phone Replacements
http://www.nextel.com/en/services/se...olutions.shtml
Sprint Tech Support
(888 ) 788-4727
Retensions (Cancellations/ Account Services)
(877 ) 775-4886