What is Sprint sending me to replace my Touch Pro?

[MadlyAlive]

Originally Posted by frostrambler

I see, so I could go into a store and exchange the refurb for a new one?

I'm thinking of going by the *2 route, since I am in the right here, but it may be hard to prove.

No, I had to go through insurance...the replacement of the replacement was also a refurb, but was in pristine condition.

[MadlyAlive]

Originally Posted by SprintTouch08

well again thats why i said normally, of course those stories happen in which you SHOULD complain at that point.

Oh, I did...and they heard me

[Dr.8820]

Originally Posted by SprintTouch08

because theres a 30 day return policy for a reason. if youre within 30 days sure you deserve a new one since you could fully return if and repurchase a new one. After that what makes you entitled to a new one over anyone else? If everyone wants a new phone who foots that bill? the system is what is it for a reason and you agreed to that system.

And people wonder why Sprint is in such bad shape, because its customers take advantage of them just as much as people think they do to their customers.



well again thats why i said normally, of course those stories happen in which you SHOULD complain at that point.

i don't know why you hi-jacked this thread to stand on your soapbox and preach your opinions. but now that you have my attention, let's say you buy a phone. it comes to you scratched up but it works. now honestly, would you keep it and not say a word? and btw, htc who makes these phones has a ONE YEAR WARRANTY AGAINST ALL DEFECTS IN WORKMANSHIP and even they aren't sending refurbs.

[goonygugle]

Originally Posted by mr8820

i'm from ohio.you sound like a family member! btw good comeback!

if we was family i would sure know it, you probaly wouldnt give me that weird look i get when i tell them im working on my rom , or if they own a htc throw it in front of me and say "fix it". i curse this site for teaching me

[SprintTouch08]

Once again if its under 30 days its another story you are entitled to a new one. After that you fall into the warranty period which, if you read it your warranty sheet, says they will REPAIR your phone not specifically give you a new one. Sure, Sprint may be nice enough to give you a new one, but if not then you take what they give you because they are the middleman for the warranty service. Warranty period does not equal entitlement to a brand new in box device.

And no one hijacked anything, I already assented that the OP deserved a new one. But theres no need to promote fraud against anyone or any company.

[Dr.8820]

Originally Posted by goonygugle

if we was family i would sure know it, you probaly wouldnt give me that weird look i get when i tell them im working on my rom , or if they own a htc throw it in front of me and say "fix it". i curse this site for teaching me

maybe not but i have to tell the sprint techs what to look for because i learned it here first!

[frostrambler]

Originally Posted by SprintTouch08

Once again if its under 30 days its another story you are entitled to a new one. After that you fall into the warranty period which, if you read it, says they will REPAIR your phone not specifically give you a new one. Sprint may be nice enough to give you a new one but if not then you take what they give you because they are the middleman for the warranty service. Warranty period does not equal entitlement to a brand new in box device.

And no one hijacked anything, theres no need to promote defrauding anyone.

Hey, I just want to reiterate that I bought my Sprint phone about 50 days ago. Within those 30 days, with about 2-3 days left on my original 30, I decided to exchange it because my buttons were sticking. The lady at the Sprint corporate store told me they had none in stock, but Sprint would gladly give me a new phone once they were in stock because I had TEP, and to check back later.

I went to another Sprint Store a few days later and told them this, they told me they would order a new one for me, and give me an exchange. I called the following week and found out the phone was on backorder, so I called back again a few days later and it still had not arrived.

So now its 50 days later, and I have tried to do the online exchange thing, and I believe I deserve a new phone because the original issue was never solved while I was within 30 days.

[SprintTouch08]

Originally Posted by frostrambler

Hey, I just want to reiterate that I bought my Sprint phone about 50 days ago. Within those 30 days, with about 2-3 days left on my original 30, I decided to exchange it because my buttons were sticking. The lady at the Sprint corporate store told me they had none in stock, but Sprint would gladly give me a new phone once they were in stock because I had TEP, and to check back later.

I went to another Sprint Store a few days later and told them this, they told me they would order a new one for me, and give me an exchange. I called the following week and found out the phone was on backorder, so I called back again a few days later and it still had not arrived.

So now its 50 days later, and I have tried to do the online exchange thing, and I believe I deserve a new phone because the original issue was never solved while I was within 30 days.

no i understand ive already totally agreed with you there were extenuating circumstances in your case with out of stock issues. You totally deserve a new one.

Just other people who are promoting committing fraud in general cases isnt cool in the forum.

[Dr.8820]

Originally Posted by frostrambler

Hey, I just want to reiterate that I bought my Sprint phone about 50 days ago. Within those 30 days, with about 2-3 days left on my original 30, I decided to exchange it because my buttons were sticking. The lady at the Sprint corporate store told me they had none in stock, but Sprint would gladly give me a new phone once they were in stock because I had TEP, and to check back later.

I went to another Sprint Store a few days later and told them this, they told me they would order a new one for me, and give me an exchange. I called the following week and found out the phone was on backorder, so I called back again a few days later and it still had not arrived.

So now its 50 days later, and I have tried to do the online exchange thing, and I believe I deserve a new phone because the original issue was never solved while I was within 30 days.

hey dude nevermind what sprinttouch08 said. he hi-jacked the thread. i spoke to a sprint rep this morning and they are sending out new phones. here's my beef from earlier....and it is noted on the account so you are getting this straight from the horses' mouth http://forum.ppcgeeks.com/showthread.php?t=54642

[frostrambler]

So you can confirm that Sprint is currently sending out new TP's and not refurbs? That would really calm me down on this issue. I don't care if its in the box, as long as the phone itself is new and has no issues. Heck if it is a refurb, but it works great, with no cosmetic or hardware problems, I wouldn't really care too much, but it is the principle of the thing here.