Quote:
Originally Posted by SprintTouch08
Once again if its under 30 days its another story you are entitled to a new one. After that you fall into the warranty period which, if you read it, says they will REPAIR your phone not specifically give you a new one. Sprint may be nice enough to give you a new one but if not then you take what they give you because they are the middleman for the warranty service. Warranty period does not equal entitlement to a brand new in box device.
And no one hijacked anything, theres no need to promote defrauding anyone.
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Hey, I just want to reiterate that I bought my Sprint phone about 50 days ago. Within those 30 days, with about 2-3 days left on my original 30, I decided to exchange it because my buttons were sticking. The lady at the Sprint corporate store told me they had none in stock, but Sprint would gladly give me a new phone once they were in stock because I had TEP, and to check back later.
I went to another Sprint Store a few days later and told them this, they told me they would order a new one for me, and give me an exchange. I called the following week and found out the phone was on backorder, so I called back again a few days later and it still had not arrived.
So now its 50 days later, and I have tried to do the online exchange thing, and I believe I deserve a new phone because the original issue was never solved while I was within 30 days.