What is Sprint sending me to replace my Touch Pro?

[frostrambler]

I bought a Touch Pro in December, had some issues with it and had it replaced within a few days.

The current one is great, except the two side buttons, the volume buttons, stick when you press down. So instead of lowering the volume by one bar, they just mute the volume completely. To get the button unstuck, I need to get my finger nail in the crack and pull up.

I tried to get it replaced in the store, but they were sold out. So I waited until a few days ago when I heard Sprint was sending out Touch Pros to replace older broken moguls over the sprint website.

So I went ahead to the site, and did an automatic phone replacement.

Every person replacing their mogul with a TP is getting a brand new in-box TP, and the UPS weight is 3.40 pounds.

I just saw my UPS tracking page, and it says that the package coming this Tuesday is 1.80 pounds.

I guess Sprint is not sending me an in-box phone then. Even though the email did say Model Name: UTStarcom Touch Pro Handset Kit

Which is the exact same thing people who are replacing their moguls are getting.


So my question is:

1. I guess I am getting just the phone, which is fine by me, BUT:
a. If it is just the phone. What are the chances its a refurb? Which is fine I guess, as long as it doesn't have any issues.
b. If the replacement phone, refurb or new, has more issues, can I call Sprint and tell them I want to keep the old phone and send the replacement in, because I love my current TP, and have somewhat gotten used to the sticking side buttons, and would much rather have that, than some crazy new issue with a refurb.

2. If the replacement phone comes in and its great, new or refurb, it may not come with the HTC in-box screen protector, which I love. The ones Sprint sells are not cut for the Touch Pro and don't have a speaker hole.
So this replacement phone, if its NOT a retail box, probably won't come with a new screen protector, which means I need to buy one. Which one do you recommend?

I have heard of bestskinsever and boxwave crystal being good.

I really hope the replacement is a new retail box, I tried to switch the my current phone on the 28th day, but the rep told me that they had none in stock, and not to worry since I have the TEP plan. I then went to another sprint store in Manhattan, they ordered a replacement phone, but it didn't come for 2 weeks, even though I kept calling, so I gave up on them too.

[MadlyAlive]

It could be a refurb...when I replaced my Mogul a while back it was only shipped in a small box with the phone inside...it was not the retail package.

[bestjudge]

Prob ref in small ugly box!~

[Dr.8820]

i am in the same boat as you as far as waiting on a replacement. i don't think that sprint has refurbs. only the insurance company assurion has refurbs. if you do get one, just send it back and tell sprint you want a new one.

[frostrambler]

Originally Posted by mr8820

i am in the same boat as you as far as waiting on a replacement. i don't think that sprint has refurbs. only the insurance company assurion has refurbs. if you do get one, just send it back and tell sprint you want a new one.

How though? Can I just send the refurb back in the envelope, rather than my current one? Should I then call Sprint on *2 and complain?

[[sammich]]

For both times I got my phone upgraded through replacements, it was a new-in-box phone, and I only needed to return my phone.

You shouldn't worry because of the weight. They really don't pay attention when they enter the weight of an item if its negligible.

[frostrambler]

I hope so then, because if it isn't, I guess I need to call *2 and *****, because I tried to get it done within 30 days and was stopped both times. I don't think I deserve a refurb.

[Dr.8820]

as soon as you get it and find out it's a refurb, call *2 and tell them you don't want a refurb. if it happens when i get my replacement, i'm just writing "return to sender" on the box.

[goonygugle]

maybe your just getting the phone with no battery or accessories, not sure about sprint but thats what alltel does, its a new phone but just the phone.

[Dr.8820]

Originally Posted by goonygugle

maybe your just getting the phone with no battery or accessories, not sure about sprint but thats what alltel does, its a new phone but just the phone.

sprint likes their customers! just kidding but i couldn't resist!