OMG!! My keyboard stopped working!!! - Page 7

rekphiv · #1 (**permalink**) 03-27-2009, 02:56 PM

I had the same issue with my first TP with sprint, Seemed to have happened after the phone flew against the wall (dont ask..... it wasnt ME who did it. I have a retarded friend who cant hand a phone 2 feet and decided to throw it.) Anyway, I took it to sprint, they soft reset, then did a hard reset, They told it it was working, I go to the store, and of course its not working, And the awesome part is that they deleted all my numbers and decided not to back up anything! yay. thanks sprint. I enjoyed having 7 years of numbers deleted. So i *****ed untill I got a new in box touch pro. It worked.

phelony · #2 (**permalink**) 03-27-2009, 04:32 PM

I had this isuues on my last tp {im on number 4 now}

I called sprint and asked to be transferred to advanced tech support ....
I told the lady what was happeneing and she ordered a new tp be sent to me since this is a known issue
No problems with my new one
whats ur build date just out of curiosity?

blazinazn · #3 (**permalink**) 03-31-2009, 07:47 AM

Quote:

Originally Posted by chaos2137

I must add my story to the mix of touch pro whoa's , i recieved my spankin new phone in feb.

i proceeded to do what we all do, see what it had under the hood as far as stock goes, then .......who am i kidding, hell i flashed the crap out of it just because i remembered how fun it was to do on the mogul. then 29 (count them) 29 days later the freaking keyboard dies like a young boys spirit at micheal jackson's house or a catholic priest's alter (you pick, same result either way) so i call sprint and they send me a new phone the very next day=D> well that was alot of smoke up my A** because they stuck me with the new phone bill and i sent it in weeks ago, now i have had this "new" pro for 17 freakin days and guess what happens this morning.....the bastard keyboard dies!!!

i have got this thing finaly perfect, all tweaked out every optimization you can shake a stick at. perfect and in pristine condition, if they made baby pampers for these phones i would have stock in it, but nope. so i call sprint again, and after talking to the united nation's in operators i finaly get someone who speaks english (kinda) this bastard tells me i am covered for theft, water damage or lost equipment and cannot cover me if it's not damaged......WTF!!! so i tell him if that's the case i can throw it in the freaking toilet because it's a piece of **** and it will definately be damaged then. (I've got his attention now) he tranfers me to a supervisor and i proceed to tell him that i have had it for 17 days, i need a replacement and to take off the bill for the last replacement because i'm not paying 600 bucks for basicly a diamond with baggage. he processes my cliam and i power down from super saiyen level 10

and allow him to live. but then he tells me that i will be charged for this replacement if i do not return the broken one.......so that means i now have a $1200.00 bill and a jacked up phone!!!!! does anyone feel my pain and anger???? on a serious note, i think we really must look into a solution for this common problem, is flashing our phones causing this. opinions?? please let me know

Sorry to hear about your troubles man. I'd be so heated...I just got my phone in yesterday and it was brand spanking new. I don't have insurance and I paid $55. I'm gonna send my old phone back today and I will definitely be monitoring the situation closely so they don't try to stick me with a 1200 bill!

FYI, I never flashed my phone a single time and I had the KB crap out. I bought it from best buy back in August of 08. My guess is, it has something to do with the heat problems. I stream music and always open the phone cause it gets hot. I think over time it melts something in there and causes the KB to become flaky and eventual die. That's just my .02 cents though..I constantly have my phone on the charger cause the battery life is so terrible..

Quote:

Originally Posted by phelony

I had this isuues on my last tp {im on number 4 now}

I called sprint and asked to be transferred to advanced tech support ....
I told the lady what was happeneing and she ordered a new tp be sent to me since this is a known issue
No problems with my new one
whats ur build date just out of curiosity?

Number 4?! Wow...I hope this one doesn't crap out. My build date is 2/11/09.

whiteguy025 · #4 (**permalink**) 03-31-2009, 10:09 PM

So im gettin a new phone... My keyboard crapped out on me a couple weeks ago, went into sprint and now Im gettin a new one on Friday

Hopefully its not a refurb, and hopefully the keyboard doesnt crap out again haha

gmitch528 · #5 (**permalink**) 04-12-2009, 08:53 PM

Ok so i rarely get on this site but my latest tp just had the keyboard died on it... this is my third one... my 2nd had the same issue... so they sent me the one i have now, brand new and it only lasted about 3 weeks... this is ridiculous...

Automaton · #6 (**permalink**) 04-13-2009, 05:29 PM

I initiated a phone replacement online because of this issue. Crap... I hope I don't get a refurb. The refurb I got a couple months ago was so bad I just shipped it back to them and kept my original phone.

FYI for the n00bz, if the model they send you starts with REC then it's a refurb. Unfortunately, I don't think I'll know what I'm getting until I get the email saying it's shipped

This is what I fear:

Replacement Phone Information:
Model Name: REC UTSTAR PPC6850 WNDWS MBLE 6.1 SINGLE

kcrowe · #7 (**permalink**) 05-08-2009, 01:38 PM

Quote:

Originally Posted by Automaton

I initiated a phone replacement online because of this issue. Crap... I hope I don't get a refurb. The refurb I got a couple months ago was so bad I just shipped it back to them and kept my original phone.

FYI for the n00bz, if the model they send you starts with REC then it's a refurb. Unfortunately, I don't think I'll know what I'm getting until I get the email saying it's shipped

This is what I fear:

Replacement Phone Information:
Model Name: REC UTSTAR PPC6850 WNDWS MBLE 6.1 SINGLE

You can do a phone replacement online? Is there an option I missed or did you do it through chat with a rep?