I initiated a phone replacement online because of this issue. Crap... I hope I don't get a refurb. The refurb I got a couple months ago was so bad I just shipped it back to them and kept my original phone.
FYI for the n00bz, if the model they send you starts with REC then it's a refurb. Unfortunately, I don't think I'll know what I'm getting until I get the email saying it's shipped
This is what I fear:
Replacement Phone Information:
Model Name: REC UTSTAR PPC6850 WNDWS MBLE 6.1 SINGLE