OMG!! My keyboard stopped working!!!

[Talon Pro]

Originally Posted by quipu72

Same thing happened to me. Hard reset didn't work and I had to have the thing replaced. Now I can only hear calls on the 'new' one when it is on speakerphone. Funny thing is that there were still text messages and photos from someone else on the phone. One of the texts said, "I'll have to call you back, I'm having problems with this phone."!!!!

Thats priceless

I second the motion that if you are inside the 12 month MANUFACTURERS warranty, Sprint HAS to honor it, and will. I have had a few phones replaced this way, including Instincts in the last... WEEK

[pacmantom]

My keyboard works for a little bit then doesn't work. My pad on the front works and doesn't work. It seems to work for a little bit then it stops. I don't think I've had a touch pro that the keyboard worked. This will be the second phone in a bout a week and half for the same problem.

[mikey1234]

Originally Posted by pacmantom

My keyboard works for a little bit then doesn't work. My pad on the front works and doesn't work. It seems to work for a little bit then it stops. I don't think I've had a touch pro that the keyboard worked. This will be the second phone in a bout a week and half for the same problem.

r u flashing ur phone? (just a question, not saying that it is or isnt causing ur issues)
if your phone is anything like mine, the keyboard will be completely dead in another week... sorry. i'm currently trying to find a way to get a new one

[mikey1234]

Originally Posted by Talon Pro

Thats priceless

I second the motion that if you are inside the 12 month MANUFACTURERS warranty, Sprint HAS to honor it, and will. I have had a few phones replaced this way, including Instincts in the last... WEEK

are you referring to a phone that is backed by the sprint insurance plan for $7/month? or just a regular, non-insured phone

[Talon Pro]

Originally Posted by mikey1234

are you referring to a phone that is backed by the sprint insurance plan for $7/month? or just a regular, non-insured phone

I refuse to pay for insurance that costs half the phones price to replace something that is usually a defect from the manufacturer. So yes, a regular phone. I not prone to dropping my phones, either on the ground or in the toilet like some people, so i feel i dont need insurance lol.

I had a Sanyo 8100, 2- Samsung M610 (great phone too!) and 2 Instincts replaced no questions asked. Of course it helps that i have a friend who works there, but then he knows what employees of Sprint can and cannot do.

[drbarber]

I just had my keyboard stop working last week. It got really laggy for a few days and then stopped all together. The Sprint rep in the store said she hadn't heard of this before - not like they would admit it anyway. They did a replacement for me since I just had the phone replaced less than two weeks ago. This was my third Touch Pro in as many months. The first one had a bad keyboard as well, and the second one would never activate data (thought it was a Touch Diamond for some reason when the ESN was entered into the Sprint system). Hopefully this fourth one will do better. They were on back order, but the new one came in pretty fast. I had it ordered on Friday, and it arrived on Monday.

[mikey1234]

Originally Posted by Talon Pro

I refuse to pay for insurance that costs half the phones price to replace something that is usually a defect from the manufacturer. So yes, a regular phone. I not prone to dropping my phones, either on the ground or in the toilet like some people, so i feel i dont need insurance lol.

I had a Sanyo 8100, 2- Samsung M610 (great phone too!) and 2 Instincts replaced no questions asked. Of course it helps that i have a friend who works there, but then he knows what employees of Sprint can and cannot do.

ahh. i was just going to ask you how you went about getting these free replacements, is ur friend doing it? or is he giving u tips how to go about it? if so, please PM me and share

[Exil3d]

ohhhsss neoossss!!!!!!!!!!!!!!!!!!

[Talon Pro]

Originally Posted by mikey1234

ahh. i was just going to ask you how you went about getting these free replacements, is ur friend doing it? or is he giving u tips how to go about it? if so, please PM me and share

Last year or so, their policy changed regarding replacement phones past the 30 day trial, but within the 12 month warranty stage. Plus, i think no one was buying the insurance cause 'they didnt need it', so Sprint 'made them need it' by making people send the phone to the manufacturer. However, i think the caveat is this, the store must be a repair center, not just a retailer. My friend just helps me NOT have to go through the bull crap of having my phone in multiple times for the same problem, the end result is the same, i just dont have to waste so much time.

[sde780]

I have two touch pro's and neither have this problem. Been using them for 5 months now