OMG!! My keyboard stopped working!!! - Page 5

shadowhawk2021 · #1 (**permalink**) 01-06-2009, 12:46 PM

Quote:

Originally Posted by chronster

I gotta say, this is very disturbing to read. These phones are not old enough to break like this, and have a 50 dollar fee attached to them. Sprint needs to show some kind of customer support. If this happened to me, I'd be on the phone with a different rep every 15 minutes until I got one with an IQ higher than the room temperature.

It really isn't that hard to take care of if you need to. If you have the insurence all you have to do is follow the post above yours. No $50 for a replacement phone...

**Baffles** · #2 (**permalink**) 01-06-2009, 12:57 PM

I've been through this, when I got a phone with a messed up screen. Don't claim asurion, you're limited as to how many claims you can make in a year, so why waste them on a non-Asurion issue?

My first replacement was ordered by my Sprint Store. The second time they told me to go back there and I said it was 50 miles away and asked them to do an advanced exchange, and they did it. That is the technical term for it, "Advanced exchange." So call sprint up and ask them to do it. They send you a replacement phone with a prepaid return envelope, you activate new phone and set it up and throw old phone in envelope and return.

[edit]
Oh yeah, IF you are outside of your 30 days, you can order an advanced exchange online, without talking to anyone: Sprint | Advanced Exchange

blazinazn · #3 (**permalink**) 03-27-2009, 01:05 PM

Quote:

Originally Posted by Baffles

I've been through this, when I got a phone with a messed up screen. Don't claim asurion, you're limited as to how many claims you can make in a year, so why waste them on a non-Asurion issue?

My first replacement was ordered by my Sprint Store. The second time they told me to go back there and I said it was 50 miles away and asked them to do an advanced exchange, and they did it. That is the technical term for it, "Advanced exchange." So call sprint up and ask them to do it. They send you a replacement phone with a prepaid return envelope, you activate new phone and set it up and throw old phone in envelope and return.

[edit]
Oh yeah, IF you are outside of your 30 days, you can order an advanced exchange online, without talking to anyone: Sprint | Advanced Exchange

Just used the link provided above to order a replacement for mine since the KB stopped working. Had to pay $55. I just hope it's not a refurb

**Mayonesa** · #4 (**permalink**) 03-27-2009, 01:11 PM

Quote:

Originally Posted by blazinazn

Just used the link provided above to order a replacement for mine since the KB stopped working. Had to pay $55. I just hope it's not a refurb

when i tried to use that link and typed my address it told me i had a sprint store 15 miles from me... so it wouldnt let me order a new one... told me to go to the store.

so i called sprint and explained what was going on and they send me a new one... im stationed in Puerto Rico right so they cant send it here( dont know why) but the was was shipped to my house in VA and it will be send to me today.

hope i dont have any more problems because its driving me nuts.

any why did you have to pay? i didnt pay anything

blazinazn · #5 (**permalink**) 03-27-2009, 01:17 PM

Quote:

Originally Posted by Mayonesa

when i tried to use that link and typed my address it told me i had a sprint store 15 miles from me... so it wouldnt let me order a new one... told me to go to the store.

so i called sprint and explained what was going on and they send me a new one... im stationed in Puerto Rico right so they cant send it here( dont know why) but the was was shipped to my house in VA and it will be send to me today.

hope i dont have any more problems because its driving me nuts.

any why did you have to pay? i didnt pay anything

Hmm, that's really strange that it wouldn't let you order it directly from the website like it did for me?!

It said it would charge my sprint acct $55 on my next bill? Not really sure why...At this point, I just want a new phone because I'm tired of using the SIP keyboard!!! My KB has been flaky for the last month but now it's completely dead. A soft reset would fix the problem for awhile but now I get nothing.

I'll gladly pay $55 for a new phone though. I don't have insurance on my phone and I bought it from best buy. Don't know if that makes a difference or not.

quipu72 · #6 (**permalink**) 03-23-2009, 12:35 PM

Same thing happened to me. Hard reset didn't work and I had to have the thing replaced. Now I can only hear calls on the 'new' one when it is on speakerphone. Funny thing is that there were still text messages and photos from someone else on the phone. One of the texts said, "I'll have to call you back, I'm having problems with this phone."!!!!

Talon Pro · #7 (**permalink**) 03-23-2009, 07:09 PM

Quote:

Originally Posted by quipu72

Same thing happened to me. Hard reset didn't work and I had to have the thing replaced. Now I can only hear calls on the 'new' one when it is on speakerphone. Funny thing is that there were still text messages and photos from someone else on the phone. One of the texts said, "I'll have to call you back, I'm having problems with this phone."!!!!

Thats priceless

I second the motion that if you are inside the 12 month MANUFACTURERS warranty, Sprint HAS to honor it, and will. I have had a few phones replaced this way, including Instincts in the last... WEEK

mikey1234 · #8 (**permalink**) 03-23-2009, 11:04 PM

Quote:

Originally Posted by Talon Pro

Thats priceless

I second the motion that if you are inside the 12 month MANUFACTURERS warranty, Sprint HAS to honor it, and will. I have had a few phones replaced this way, including Instincts in the last... WEEK

are you referring to a phone that is backed by the sprint insurance plan for $7/month? or just a regular, non-insured phone

Talon Pro · #9 (**permalink**) 03-23-2009, 11:33 PM

Quote:

Originally Posted by mikey1234

are you referring to a phone that is backed by the sprint insurance plan for $7/month? or just a regular, non-insured phone

I refuse to pay for insurance that costs half the phones price to replace something that is usually a defect from the manufacturer. So yes, a regular phone. I not prone to dropping my phones, either on the ground or in the toilet like some people, so i feel i dont need insurance lol.

I had a Sanyo 8100, 2- Samsung M610 (great phone too!) and 2 Instincts replaced no questions asked. Of course it helps that i have a friend who works there, but then he knows what employees of Sprint can and cannot do.

drbarber · #10 (**permalink**) 03-24-2009, 12:26 AM

I just had my keyboard stop working last week. It got really laggy for a few days and then stopped all together. The Sprint rep in the store said she hadn't heard of this before - not like they would admit it anyway. They did a replacement for me since I just had the phone replaced less than two weeks ago. This was my third Touch Pro in as many months. The first one had a bad keyboard as well, and the second one would never activate data (thought it was a Touch Diamond for some reason when the ESN was entered into the Sprint system). Hopefully this fourth one will do better. They were on back order, but the new one came in pretty fast. I had it ordered on Friday, and it arrived on Monday.