UPDATE:Rainbow looking circle - Page 5

CareTake12 · #41 (**permalink**) 12-20-2008, 04:11 AM

yes, i bought it at best buy, it was about 2 month ago and they still let me replace.

shadowhawk2021 · #42 (**permalink**) 12-20-2008, 09:16 PM

Well, BestBuy was willing to trade it in.. But they were out and wern't sure when they would get the next shipment. Since the closest BB is an hour away I decided to just claim it on insurance. I went to the Sprint repair shop. They saw it and said they would order a new one for me but if that was the only problem I had I should keep it because they had people send in with much worse problems...

I had them order me a new one any way. I'll be damned if I pay this muc for a phone and have a defect like this on it...

**[sammich]** · #43 (**permalink**) 12-21-2008, 11:58 AM

So do you still think it's a new revision? Can we PLEASE get pictures?

AceszHigh · #44 (**permalink**) 12-21-2008, 12:13 PM

Quote:

Originally Posted by CareTake12

Hi,

Today i look at my screen and notice a rainbow smudge, it looks like when you mix oil and water together. The problem is that i thought the rainbow smudge was on the cover. So, i took it off and found out it's on the screen. I tried washing it off but it won't come off. Anyway else have experience this? Plus i see a nik on my phone. The chrome is coming off....... WTF..

So, i called sprint, pretty much said no! you have to go to best buy! I went to best buy and explained that HTC is having a recall and i could only exchange it from best buy. Representative said yes. It has almost been two months since i bought it. THE BEST PART I GOT A PRICE MATCH WHICH IS AROUND 50 dollars. Price 199.00.

I noticed that smudge on my old Touch right before I sold it. I, too, thought it was on the screen cover, so I removed the cover and there it was.. I think the cover may have CAUSED it....

**Baffles** · #45 (**permalink**) 12-21-2008, 10:15 PM

Quote:

Originally Posted by CareTake12

I tried calling sprint and they basically said no i have to go to best buy because it's there inventory. So, whoever bought it at bestbuy cannot exchange it through sprint.... just a heads up....

You can do it at Sprint. I got mine replaced just fine, and not once did they ask me where I bought my phone.

Quote:

Originally Posted by saumaun

So do you still think it's a new revision? Can we PLEASE get pictures?

The replacement I got last week isn't a new revision. It did have a super messed up screen though see here.

I'm waiting for another replacement at this point.

CareTake12 · #46 (**permalink**) 12-21-2008, 10:25 PM

Quote:

Originally Posted by Baffles

You can do it at Sprint. I got mine replaced just fine, and not once did they ask me where I bought my phone.

The replacement I got last week isn't a new revision. It did have a super messed up screen though see here.

I'm waiting for another replacement at this point.

I just looked at your picture of the screen and man that doesn't look right at all. I'm not sure if it was the camera or your phone. I suggest you to return it immediately.

Plus, since you just got a replacement, is your battery life gotten better and does it still over heat while charging.

I have notice i can last a day easily ( have not install s2u2 and configured email.), plus, my phone doesn't get extremely hot while i am charging matter a fact it doesn't get hot at all.

Edit: O yeah.. thanks for the touch pro essential thread it help out allot!

flyhigh · #47 (**permalink**) 12-22-2008, 03:09 AM

I'll be taking a ride to my sprint store to show them the rainbow in person. If they are willing to exchange mine for a brand new unit, I'll take it. If they will exchange it for a refurb, then I think I'll just keep mine, rainbow and all. Everything else on my TP is perfect and I don't want to risk getting something worse. The rainbow is only visible under florescent lighting and only when the unit if off. When its on, I don't notice it with either a dark or light screen so I can live with it. I will take a new one if offered though. I'll post back.

CareTake12 · #48 (**permalink**) 12-22-2008, 05:20 AM

Good luck man, Tell them the phone is defective and it's not suppose to be like that....

lioness810 · #49 (**permalink**) 12-22-2008, 12:11 PM

Just noticed the rainbow smudge today...but only after using the phone to text and then having the phone in my coat pocket while outside with a -23 degree windchill...fun

**ScrapMaker** · #50 (**permalink**) 12-22-2008, 12:24 PM

Quote:

Originally Posted by saumaun

Wait... its all coming back! Something about the digitizer peeling from the screen

Bingo, this happend on a few people's Touchs as well. My friend is carrying around his PPC6700 which has a 'splotch' the size of three thumbs, directly in the middle of his screen. I can't bare to look at his phone, but he doesn't mind.