UPDATE:Rainbow looking circle - Page 32

smallbizguy · #**311** (**permalink**) 04-28-2009, 06:50 PM

Quote:

Originally Posted by jah8551

So i decided to try a different sprint store and they informed me that during the month of may, they will be having open enrollment for insurance and that i can enroll in that and get it replaced Friday the first! So if you didn't get insurance before, May will be the time to do it.

THANKS for that update. How much does insurance cost? And are there any improvements with the news phones today?

stravy · #**312** (**permalink**) 04-29-2009, 09:39 AM

having the same problem with my touch diamond. first saw this flaw on a replacement phone they tried to give me in the store for another problem i was having with my diamond. now my phone started having the problem this past weekend. and i treat my phone with kit gloves. glad to see that i am not the only one with the problem. http://forum.ppcgeeks.com/showthread.php?t=66509

nyclegend20 · #**313** (**permalink**) 05-03-2009, 10:02 PM

this happened to
two of my touch pros and now my diamond

tech support told me why it happens
HTC told them it happens when you put too much pressure on the screen with your face
the oils and heat make the spot.

that is ridiculousi never seen this issue with any other phone ever

**Mayonesa** · #**314** (**permalink**) 05-03-2009, 11:19 PM

just noticed this on my pro.. im going to take it to get the screen replaced. 2nd screen for this pro...

the 1st problem was something else tho

gimme5 · #**315** (**permalink**) 05-04-2009, 12:01 AM

Quote:

Originally Posted by nyclegend20

this happened to
two of my touch pros and now my diamond

tech support told me why it happens
HTC told them it happens when you put too much pressure on the screen with your face
the oils and heat make the spot.

that is ridiculousi never seen this issue with any other phone ever

I don't buy that explanation they gave you.

I don't even think it's oil. And I still don't understand why it can only be seen under fluorescent lighting.

jc8320 · #**316** (**permalink**) 05-04-2009, 12:09 AM

i took mine into sprint store yesterday and they said it's from the sun.

I kinda laughed and said no it isn't. They're giving me a replacement phone since it's under 1 year warranty. I hope i don't have to pay anything..

gimme5 · #**317** (**permalink**) 05-04-2009, 12:13 AM

Quote:

Originally Posted by jc8320

i took mine into sprint store yesterday and they said it's from the sun.

I kinda laughed and said no it isn't. They're giving me a replacement phone since it's under 1 year warranty. I hope i don't have to pay anything..

If you didn't go through assurion, you should be okay.

**ScrapMaker** · #**318** (**permalink**) 05-04-2009, 09:45 AM

Quote:

Originally Posted by gimme5

I don't buy that explanation they gave you.

I don't even think it's oil. And I still don't understand why it can only be seen under fluorescent lighting.

It's the digitizer. It unbonds from the screen. Extreme pressure, temperature, or just sheer misfortune/****ty screen manufacturing can make the problem worse. 99% likely that none of you cause this problem. It's common across many HTC devices.

**Mayonesa** · #**319** (**permalink**) 05-04-2009, 03:30 PM

well i had my screen changed today for a 2nd time.... so lets see what happens

the guy that helped me at the store told me it was normal...

i had a little talk and i got my new screen...

bubzdc2 · #**320** (**permalink**) 05-06-2009, 06:45 PM

just out of curiosity is this a problem that may have been fixed with later mfr dates?