I should sue htc/sprint this velcro case suck

[Nikkirox_1]

Originally Posted by spediegunz

this stupid velcro case sucks today my phone fell out of the the velcro case and slid face first for about 1 foot it totally damaged my phone cosmetically. the chrome bezel is all scratched up and I gotta think if the velcro held the case shut better my phone would of never fell out. I know they switched to velcro cuz they said magnets damage the touch features of the screen but now my phone is even faster ruined. Now i gotta go find a way to make sprint replace my phone and im past the 30 days so when i get the replacement no way will i be using this case ever again do u guys know a place wherei can find a nice case for the phone with a stronger velcro or some other means of closing and also any ideas on how could i go about getting this phone replaced?

I know this is of no consulation to you. But I have never had the problem you have experienced with the Suede Velcro pouch. In fact I love the pouch. I recently lost my pouch by accident and had to buy a new one from eBay. In the interim I have been using my old Mogul pouch. The Mogul's pouch was not snug around the phone and it kept pushing buttons and activating things I didn't want it to. Which never happened while in the Velcro pouch. I feel as though you received a bad case, because velcro is usually very secure in fact more secure (IMHO) than the snap cases. Today I received my new Velcro pouch and when I first went to open it, it wouldn't open that is how strong the velcro was. I hate the fact I had to purchase a new case but since this case seem so secure to me I was willing to make the purcahse. I hope you will be able to get a new phone. If you have Sprint good luck I tried to get mine swapped out only having it for less than 15 days and couldn't because I purchased it in Florida and I live in NY. I would have had to turn around and pay the difference in the taxes from NY to Florida. I spoke to so many people at Sprint before that was explained to me. I wasn't willing. I should have don't though because aside from the pouch the Touch Pro has some issues. But yet and still I love the phone in spite of those issues. I wish you well in your quest.

[GhettoBSD]

haha what it comes down to is that most people are going to have problems with the velcro case.

the people who don't have problems with the velcro case are hard core anal people who like to take care of things so they last for 30 years - which isn't a bad thing. But most people aren't like that.

Someone said it best "the phone was more quickly damaged by the velcro case than one with magnets."

It's not about being sue happy, it's about the consumer being able to purchase an "expensive" device and have it work properly as-is. Not to have to go buy products from seidio online.

Anyhow, i added some stuff to my wiki in my sig about the seidio products if you guys care for it.

oh yeah and my chrome is falling off too after 1 spill onto a plastice filing case and carpet! hahaha ridiculous.

gl

[Syph3r]

Originally Posted by B18DelSolT

Run the stock Rom install and unhook it half way, if the people are your spring have no idea what there doing like the ones at my sprint store your golden.

Don't listen to him, they're not going to replace a bricked phone! If they do, let me know what store so I can go and get a brand new phone without insurance.

[airibis]

I never got to use the stock case


when i first opened it to put my phone in, the seem ripped along the Velcro due to how strong the Velcro was, and how cheap the case material is.

[chappy]

Reading this thread, and how people purposely damage their phone (not the OP, but others telling him how to get a replacement), make me upset. You people are the reason the Asurion claims are going up, and reason we stopped covering physical damage.

You'll probably be the reason we stop covering PDAs all together as well. Think about that the next time you purposely damage your phone to get a replacement.

[AB33]

Originally Posted by spediegunz

this stupid velcro case sucks today my phone fell out of the the velcro case and slid face first for about 1 foot it totally damaged my phone cosmetically. the chrome bezel is all scratched up and I gotta think if the velcro held the case shut better my phone would of never fell out. I know they switched to velcro cuz they said magnets damage the touch features of the screen but now my phone is even faster ruined. Now i gotta go find a way to make sprint replace my phone and im past the 30 days so when i get the replacement no way will i be using this case ever again do u guys know a place wherei can find a nice case for the phone with a stronger velcro or some other means of closing and also any ideas on how could i go about getting this phone replaced?

The same stupid case caused my phone to come out and slam on the concrete while going down steps and I had to pay $50 for the replacement. They sent me a brand new TouchPro in box with the same accessories and cheap case...LOL

I went and bought a side leather magnet case

[GhettoBSD]

the problem with the original case and the tp is the chrome. unlike the titan, it would just get scratched up.

the tp likes to keep on keepin on when it comes to chipping chrome.

the case sucks. it's not easy to get the phone in or out of. The reason is the bands on the ends which keep the phone from sliding forwards or backwards out of the case.

The case sucked even for the titan if you ask me.

but hey what do i know? my $500 for each of 3 devices don't mean ****e right? So i'll just take it like they give...

[JZ*]

Originally Posted by saumaun

Velcro was a big no no on HTC's part, but you should have no problem getting your phone replaced, as long as you emphasize it was damaged due to a failure of the case's duty to protect your phone.

lipid posted some links to a few solutions you might want to invest in for next time.

That's what I did...they gave me a new phone...after 4 months too

[yachtspecco]

The velcro case and who has trouble with it or not depends on your clothing. Depending on what your location and climate are you like me may be wearing several layers of clothing which can "interact" with the exposed velcro and pull the flap open accidently. During the winter I wear a cloth vest that sometimes snags the velcro flap and tugs the flap open. As Spring approaches I will forego the cloth vest and that will solve the problem for me. I really liked the magnetic closure on the mogul case and tried to order a case for the TP before I even got the phone from an advertiser in the banner on this site. It turned out to be velcro also and was so tight it immediately caused programs to start and screen presses due to the phone waking up on incoming email and sms while in the pouch. I sent the case back and got a refund and have since started using the beta version of "PocketShield"; a screen locking program that although takes some getting used to, does eliminate the random program starting and button presses in the case.
I still long for a decent magnet closure case for my TP but will continue following the threads relating to this on this site before I make another purchase.
John

[GhettoBSD]

I also wear vests everyday and the damn velcro stuck to it too hahahaha!

Very wise post, thanks dude