Son...Of...A....B&*CH!! - Page 6

Phreddo · #51 (**permalink**) 11-16-2008, 10:22 AM

Quote:

Originally Posted by Exil3d

Ya.. I dont like it how some do cheat the system. Whatever the case is, everyone has to remember that if Sprint goes down. We all go down. And we all all stuck with bricks.

No, we all get stuck with Verizon and $40/mo smartphone data plans.

**[sammich]** · #52 (**permalink**) 11-16-2008, 10:57 AM

Quote:

Originally Posted by Phreddo

No, we all get stuck with Verizon and $40/mo smartphone data plans.

Oh... don't get me started!

I don't understand why their data is so high... especially considering how Sprint's is 50 times better!

land2634 · #53 (**permalink**) 11-16-2008, 03:17 PM

Quote:

Originally Posted by SprintTouch08

the issue with that is yes, if you have insurance/TEP sprint IS required to make sure you have a working phone by your TEP contract (separate from the 2 yr wireless agreement which offers no such assurance).

The real answer is that they are not REQUIRED to give you a pro for problems with a mogul. Can they? sure if they choose to, but if they reject it you have no right to be pissed like you deserve it. They have clear policies how they replace phones under TEP and if goes: refurbs first, then a new out of box, THEN comparable model IF they choose to do so.

My major issue with some people is they EXPECT an upgrade to a new model because theyve been through 3 or 4 refurbs. Well guess what? thats the system you signed up for. there is NO system that gives automatic new out of box phones or upgrades when theres any issue with your current device- simply doesnt exist.

So in closing, if they offer a refurb you get a refurb. You can ASK for something more to be done or a Pro but they are not REQUIRED to do so. theres a huge difference here people are missing between what Sprint CAN and HAVE TO do,

I just still think you're missing the point here, in this instance. In this case, the OP was told he would be upgraded to another device, and then they pulled back on it. THAT is bad customer service. Say what you want about how you feel about people using insurance to upgrade. The point here is that no company can offer this and then pull back and expect the customer to not be upset.

afx · #54 (**permalink**) 11-17-2008, 04:36 PM

So I call to cancel my service (its about the principle now) and the lady says she will forward it to her boss and have him call me, this was Friday she said it would be a few hours, I got fed up after receiving no call and called to finish today, get this. The lady on the phone said they didn't call me why? BECAUSE THEY DONT HAVE A PHONE NUMBER!! I mean seriously

I obviously have a cell phone hah.

Im calmed down a bit more now and are more open to resolving this VS having to go buy an iphone and whatnot.

**chronster** · #55 (**permalink**) 11-17-2008, 04:41 PM

sprint won't go down. It might trip and stumble slightly, but it'll be caught by TMobile and the two will make love under a tree in a field in the warm summer rain.

afx · #56 (**permalink**) 11-17-2008, 05:29 PM

Quote:

Originally Posted by chronster

sprint won't go down. It might trip and stumble slightly, but it'll be caught by TMobile and the two will make love under a tree in a field in the warm summer rain.

wow...Just...Just wow....

Phreddo · #57 (**permalink**) 11-17-2008, 05:42 PM

Quote:

Originally Posted by chronster

sprint won't go down. It might trip and stumble slightly, but it'll be caught by TMobile and the two will make love under a tree in a field in the warm summer rain.

Only if sprint wants to subsidize a third incompatible technology.

**[sammich]** · #58 (**permalink**) 11-17-2008, 05:47 PM

That would be almost as worse as their Nextel merge... ugh.

**chronster** · #59 (**permalink**) 11-17-2008, 05:53 PM

It would be TMobile buying sprint though. Sprint's acquisition of Nextel was a dumb move, like trying to save a bite victim in a zombie flick, but with TMobile, it would be an upgrade for tmobile users. For sprint users, the service wouldn't change because the network we use is already in place. If anything, it would give us an upgrade path to the G1, better customer support, not to mention a network we can run unlocked iphones on.

You guys haven't heard anything about this?

afx · #60 (**permalink**) 11-18-2008, 03:54 PM

Well I just got off the phone with escelations and they basically told me to go screw myself. They said they would send me another mogul or give me 75 off a new phone but thats it.

Goodbye sprint, 10 years of service and you still know how to f**k a customer.