Sprint Picture Mail - Page 8

browning · #71 (**permalink**) 10-26-2008, 10:51 PM

Quote:

Originally Posted by nicemann

Ok now I currently have a SERO plan. Is there anyway to txt msg pics (mms) without paying the additional $5 a month for picture mail. If not, will picture mail even allow me just to send pics to other phones with different carriers?

Sorry I know this is a newbie question, thank you for any help.

I have SERO and my account shows that picture mail is included in the plan.

nicemann · #72 (**permalink**) 10-26-2008, 11:02 PM

Quote:

Originally Posted by browning

I have SERO and my account shows that picture mail is included in the plan.

Yeah mine doesn't. Somehow I must have gotten messed over on that. So it I just pay the $5 a month I should be able to use Picture Mail to send pictures directly to other people's phones, even if they have another carrier correct? And then also receive them?

browning · #73 (**permalink**) 10-26-2008, 11:12 PM

Quote:

Originally Posted by nicemann

Yeah mine doesn't. Somehow I must have gotten messed over on that. So it I just pay the $5 a month I should be able to use Picture Mail to send pictures directly to other people's phones, even if they have another carrier correct? And then also receive them?

Go to your account and look at the area where it says "change addons". It will be located right below your account details. Mine shows picture mail included. If yours doesn't, I would email ecare or call them and have them add it at no charge since the plan should include that.

**stroths** · #74 (**permalink**) 10-26-2008, 11:15 PM

Quote:

Originally Posted by browning

Go to your account and look at the area where it says "change addons". It will be located right below your account details. Mine shows picture mail included. If yours doesn't, I would email ecare or call them and have them add it at no charge since the plan should include that.

I had to have ecare fix it on when I got SERO.

nicemann · #75 (**permalink**) 10-26-2008, 11:20 PM

Quote:

Originally Posted by browning

Go to your account and look at the area where it says "change addons". It will be located right below your account details. Mine shows picture mail included. If yours doesn't, I would email ecare or call them and have them add it at no charge since the plan should include that.

Thanks I will call them in the morning. On the change add ons, it doesn't even have it listed as me having it or the option to buy it.

So the Picture Mail will work as the MMS?

nicemann · #76 (**permalink**) 10-26-2008, 11:44 PM

They are telling me that picture mail is not included. Talked to two different reps. Oh well, guess I will just have to pay the $5 a month.

**Baffles** · #77 (**permalink**) 10-27-2008, 12:04 AM

I don't know, I've done MMS before without being charged, though it doesn't show it explicitly on my account. It also doesn't show unlimited texting, but my usage details page shows my text usage as being out of a limit of "Unlimited."

browning · #78 (**permalink**) 10-27-2008, 12:10 AM

I seem to have misplaced the number but there is a seperate group that deals with the sERO accounts. I believe it is called something like employee plans or the like.

BeckyG · #79 (**permalink**) 10-27-2008, 03:42 PM

I had already done that update; that was the first thing I did when I got my phone was check for updates. I did set up my picture mail online and my pictures do go through now! YAY! But.....they are still showing up in my picture mail account inbox rather than sent box; any idea as to why that would be?

Insatiable · #80 (**permalink**) 10-27-2008, 04:26 PM

Quote:

Originally Posted by LilRico

This happened to me last night and I had to call sprint to fix it. 1st see if you can log into the sprint picture mail website. I had a error saying my # wasn't a valid Sprint #

. Once that got fixed and I was able to log in, I still couldn't send pictures, I was like WTF! When I called tech support they made me update my username in the ##3282#. After that all I did was hit update profile and BAM! 6 pictures left my inbox and went to where it needed to go. Before the picture just stayed there and in the properties it says "Trys was like 6 times", so you may need to update your user profile is all since you already updated the cab like I had done as well. Hope this helps!

Thanks, im gonna try this one!

*edit* its asking me for a code to edit the userid - i have to get that from sprint??? or is it something so simple i should slap myself?