Re: Asuion replacements (sending incorrect device)
 

What you are saying is Fraud, and I will not help you commit it. What I do know is if the phone is "Broken" they will demand you send them the phone for repair along with $50. If you fail to do so they will charge your account $200 and block the esn as stolen.

Re: Asuion replacements (sending incorrect device)
 

JUST AN FYI to those who have recieved diamonds in place of there pros, I THINK THE REORDERING BLOCKS THEM FROM KNOWING THAT THEY HAVE SENT YOU A PHONE, i called today to check if asurion had sent my touch pro out yet and she says, "no but if you want i can arrange for you to be sent a diamond since u havent had a phone to use since 11/5 (the date of my original claim), since i dont need another diamond sitting in my room i jus hung up, ONE MORE DAY to go pro less

Re: Asuion replacements (sending incorrect device)
 

JUST A FYI to those who have received diamonds and try to scam sprint/asurion: I HOPE THEY FIND YOU and charge you full price for each one.

Re: Asuion replacements (sending incorrect device)
 

lol its not scamming, i dont need or want the diamonds, its just that sometimes the system goofs and works in ppls favors, its the way of the world and the legal system (ever heard of the word LOOPHOLE), take note of that maybe itll help you some day

Re: Asuion replacements (sending incorrect device)
 

Any way to track these by reference number?

If anyone has just received their package, would they mind looking for the reference number to see if its something related to your account?
Assurion says my phone shipped, but they dont have a tracking number...

Re: Asuion replacements (sending incorrect device)
 

if they are not able to provide you with a tracking number then you package has not been shipped, this is just bs that the lower level cs reps give you ask to speak to a manager then theyll tell u a better description of whats going on, which is the phone is not availible and they there is no date that they project say they wil get it and then they will ask you if youd will like to substitue your pro for a diamond, good lock asurion blows when it comes to the tp

Re: Asuion replacements (sending incorrect device)
 

You guys thinking that you will get over, you won't. At some point they will take an inventory, then find where those ESN's were shipped, then bill your account.

You have been warned.

Re: Asuion replacements (sending incorrect device)
 

you guys are making a big fuss over nothing, but lucky for me i recieved another touch pro today in the mail today, christmas must be early 3 diamonds and 2 touch pros wow, ill be calling asurion tom to see if ive gotta ship them all back if not boy will i be happy

Re: Asuion replacements (sending incorrect device)
 

im going through heck to get my TP replaced because of known issues and you getting multiple phones. they have got to fix their systems. They are supposed to be sending me a diamond but I have to pay 384.00 and then they credit me 384.00 to my account. so basically im paying 4 months service in advance.

This is temporary until they give me a pro.

Re: Asuion replacements (sending incorrect device)
 

Keep telling yourself that, but it is a scam. You are defrauding Asurion and Sprint, which is not only illegal, but it helps drive up the costs for everyone.

Sometimes the system goofs up and works in people's favor, however you should be honest and let them know and make it right. You don't like it when you get scammed. Hell, they shipped you a Diamond (a goof in the system that worked in their favor -- sending you a cheaper phone) and you called them right up to complain. So yeah, I guess I'm now calling you a hypocrite too.