SERO account holders, how'd you get your TP? - Page 3

STILLSPRINTIN · #21 (**permalink**) 10-31-2008, 05:17 PM

I Already Have A Touch Pro, Was Working On Getting One Ordered For My Gf. Finally Got It Ordered After Five Hours Of Persistincy, Now The Next Step Is To Work On My Mogul Situation...btw I Called The Sero Number Mentioned In The First Post, For Some Reason They Don't Want To Cough It Up That Easily Through Sero Telesales!!

**twe90kid** · #22 (**permalink**) 10-31-2008, 05:31 PM

Quote:

Originally Posted by STILLSPRINTIN

I Already Have A Touch Pro, Was Working On Getting One Ordered For My Gf. Finally Got It Ordered After Five Hours Of Persistincy, Now The Next Step Is To Work On My Mogul Situation...btw I Called The Sero Number Mentioned In The First Post, For Some Reason They Don't Want To Cough It Up That Easily Through Sero Telesales!!

what is sero telesales number?

50Chrysler · #23 (**permalink**) 10-31-2008, 05:34 PM

Quote:

Originally Posted by Baffles

I got mine at Best Buy, no problems.

How did you present yourself to the sales rep? Did you say I am here to upgrade my plan and am interested in the PRO?

I ask because i went into a BB in Irvine, CA they only had one phone left. I told them I am interested in the Pro. He asked me for my phone number gave it to him. Then he states you have a sero plan? Because I cannot view your account?. I said yes I do and thats odd because sprint told me I can go into a BB store and purchase it there it was noted on my account (I lied about the sprint telling me part). Anyways the rep said no others have come in asking the same thing and I cannot help them.

What advice do you have for me?

Jocelyn84 · #24 (**permalink**) 10-31-2008, 05:44 PM

Quote:

Originally Posted by twe90kid

what is sero telesales number?

888-882-4030

**Baffles** · #25 (**permalink**) 10-31-2008, 05:47 PM

I just walked in, they said can I help you with something, and I said for once you actually can, I want touch pro, they said okay, have a seat over here, asked for my mobile #, couldn't find me in SNAP, I said I'm on an employee referral plan, he was like ah, give me your passcode then so I can call in to manually upgrade.

They can't view your sero account, they have to call Sprint and do it the old fashioned way, then email someone to get credit for the contract extension, but it can be done. Just be persistent or try another BB if you can, or go back another time to get another rep. Maybe I just got lucky by getting someone who had no problem spending a half hour on the phone with Sprint getting me hooked up. Then again, it was the first pro they had sold, so maybe he was motivated by the fact that he got to play with the phone while we were waiting for a manager to come over to manually punch in the 20% off coupon.

**twe90kid** · #26 (**permalink**) 10-31-2008, 05:56 PM

Quote:

Originally Posted by Jocelyn84

888-882-4030

called that number just right now and got straight up rejected. everyone said it's not available for order yet

Jocelyn84 · #27 (**permalink**) 10-31-2008, 05:58 PM

Quote:

Originally Posted by twe90kid

called that number just right now and got straight up rejected. everyone said it's not available for order yet

Just tell them you called regular telesales and they told you it was available, but said you had to call sero telesales to get it, due to your account.

#28 (**permalink**) 10-31-2008, 06:03 PM

Definitely the luck of the draw. I called this morning and walked right through the process and got my order #. Now it's time for the waiting game, but they definitely have/had them for sale this morning.

**twe90kid** · #29 (**permalink**) 10-31-2008, 06:05 PM

Quote:

Originally Posted by Jocelyn84

Just tell them you called regular telesales and they told you it was available, but said you had to call sero telesales to get it, due to your account.

i told them i have sero and they still saidit's not available

pacmantom · #30 (**permalink**) 10-31-2008, 06:24 PM

I got my at Best Buy for $256 out the door. They couldn't pull me up on the computer and had to call sprint. They needed the password on it. The guy told me that I would need to upgrade my account since every phone sold after the Instinct had to be upgraded to and Everything plan. I told me that I didn't have to and he said I will see if they will let you. I never heard him ask that. It was a pretty quick process.