Does your screen show Rainbow Banding?

[QMeli907]

Originally Posted by schick79

Add me to the list. I got it a while ago and called Verizon. They tried to tell me it was water damage, and that if I wanted my phone replaced, I would have to do it under my insurance plan. I of course kicked and screamed and they didn't budge.

Just today my screen has completely stopped working, so I had no choice but to call for replacement. So far they haven't brought this issue back up, nor have they indicated that I'll be charged, but we'll see what happens down the road.

Also, I tried a few things to fix it, none of which worked. I tried cooling the phone, tried using a hair dryer (gently/distantly), and I even left the phone in a ziploc bag stuffed full of silica gel.

Take it to an authorized store. If you don't get results there, take to a different one. I've had multiple phones replaced this way and they should replace yours with a replacement refurbished phone as well

[schick79]

Originally Posted by QMeli907

Take it to an authorized store. If you don't get results there, take to a different one. I've had multiple phones replaced this way and they should replace yours with a replacement refurbished phone as well

Actually took it to a store first. They told me to call support, and they would "note their findings in my account." They didn't tell me they were noting it with water damage!

Hopefully this all goes through with no issue. Guess I'll find out by the end of next week.

[mjh8812]

we see tp1's and tp2's in like that all the time at my repair center my theory is that the screen gets scratched just enough to let either oil from the persons hands into the actual membrane of the screen or it is done by the person taking the phone in with them to the bathroom when they take a shower and condensation gets under the screen. thats what happend to my voyager i scratched it and took it into the shower and within a few days my screen was exactly like that.on my tp2 i have the stock screen protector on it and havent scratched the screen and dont take it into the bathroom when i take my shower and my screen looks great

[Wesley762]

Sorry I just have to say that my TP2 is not showing its colors so to speak lol. I really am sorry to all out there that have had this happen to them its just got to suck.

[eddiecruz]

I have the same Rainbow Banding and was thinking I could replace the digitizer myself. I found some on eBay but the light sensor hole on my TP2 is on the other side. Am I looking at the right part to replace my Verizon TP2 digitizer?

http://tinyurl.com/298fnz9

[dewt]

For anyone wondering, these are called "Newton's Rings."
Source

Do a google search for touch pro 2 newton ring and you will find a crap load of threads about it.

[neudof]

If you pay for insurance on your phone take it to a repair center. Do not say anything about water, oil, steam, showers, pressure.... ect. Simply walk in, hand them the phone, and tell them that there is a perfect rainbow rectangle on your screen and you would like it repaired.

They will check your moisture sensors, and signs of excessive physical damage and replace the entire top slider.

[abednego]

Originally Posted by tam099

I've just developed this problem, how long is the warranty on this phone? I've had my TP2 since September/November. I don't have TEP.

Originally Posted by ajac

a year take it to a sprint store and they iwll order you a new one since it is under manufactures warranty. Even if you dont have TEP you still have that.

Originally Posted by technics42

Man... I'm glad sprint is replacing those phones for you guys. I have U.S. Cellular and they refused to replace it or do anything to it. So now I have this high grade touch screen phone with rainbow branding and no functionality from my touch screen. Good thing it has a keyboard...lol

Originally Posted by austin420

my gfs is starting to get this. took it to a corp, store i always have good luck at. that day though they tried to tell me it was from leaving it in a hot car. its been winter for 8 months here. its just starting to warm up where im at. i lol'ed at him and said she keeps it in a holster, as i had 2 on my belt since i was taking hers in for her. anyway, they offered a refurb, but i held out. i didnt want to inherit someone elses problems. hers has never been unlocked or tampered with. i may try a differnt store in a few days to see if i can get new in box.

Originally Posted by fr0st

Went to the repair store they said sorry we can't do anything about this issue because it happens to "all" of these phones...

So I called up *2 and talked to the rep for a while and they are going to give me a $100 credit to cover my deductible from Asurion! So my replacement phone will be on its way should have it by Tuesday. Do you know if they will be mailing a nib or a refurb if I had to pay the $100?

For those of you who got a free replacement (hell, even if it was refurbed) consider yourself lucky.

I was turned away at the Sprint store - they told me that its merely "cosmetic", and that they won't repair/replace it since the phone still works

[juise15]

I went to the Sprint store in my area and the tech had the nerve to say it was nothing, that it was fine. Another tech stepped in an noted that with each of these bandings that are occuring that a screen will usually go out afterwards. Call their support line and demand results. We pay too much for those phones to have them throw it off as water damage (which is definately is not).

[QMeli907]

Originally Posted by abednego

For those of you who got a free replacement (hell, even if it was refurbed) consider yourself lucky.

I was turned away at the Sprint store - they told me that its merely "cosmetic", and that they won't repair/replace it since the phone still works

try another store