Yeah, they are pretty hardcore about the 30 days. I called on Monday to see what my options were for swapping my TP2 for an Imagio and the guy told me because I had already sent my $100 rebate in (which had to be submitted within two weeks of purchase) I was no longer eligible for the 30 guarantee.
After politely explaining to him how F’ed up that policy was he consulted with his manager for a few minutes then came back on the line to tell me that he could make the swap but they would only credit me the amount I paid for the TP1 minus $100, which is what I was fully expecting. But to tell me I cannot exchange the phone within 30 days because I submitted my rebate which was due within 14 days is kind of messed up.
10-09-2009, 02:29 PM
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