[RobsOnLine]

Originally Posted by kashabrown

I have similar experiences as some of those here - I have the occasional keyboard open/reset issue and called a week ago - there have been none in stock since then, but they have notated my account several times to make sure i receive a new device. I LOVE this device and would never get an Imagio - I need my keyboard - even though they did offer a new Imagio as a swap. I just wish they would get one in stock soon!!! I guess I should just keep calling them based upon the fact that one of you did actually get a device to be swapped out even though they show none in stock....

This is very frustrating. I sent my TP2 back to Verizon last Friday because they would NOT extend my 30 WFG. I called twice and talked to two different CSR. I have always had great CS with Verizon, but this time I am very disappointed. I had to beg/borrow to get a phone to replace the TP2 since I could not go back to my Sprint TP on VZW. They also tried to get me to take an Imagio. The CSR flat out told me it did have a QWERTY keyboard. I hate it when I have to educate the CSRs! *Virtual* QWERTY Keyboard is NOT the same as a slide out QWERTY Keyboard! Sorry about the rant. I would much rather have my TP2 while I am waiting for them to come back into stock instead of borrowing someone's phone. This sucks!