Originally Posted by bast525 (Post 1225492) My 30 days is up Oct 14th, and I have been having some issues with my TP 2. I called Verizon to see about getting a *new* replacement, but they are still sold out. The rep stated they dont know when they will be replenished, and he doesnt know when they will get them in stores either. So I ask, if they dont get more by the time my 30 days is up, will i still be elligible to get a NEW replacement once they get them, as opposed to getting a refurb. He says no, and tells me my only option is to return the phone for a refund and buy it again when they have more. And do what in the meantime??? Somehow I dont consider this to be "worry free"...

Yeah, they are pretty hardcore about the 30 days. I called on Monday to see what my options were for swapping my TP2 for an Imagio and the guy told me because I had already sent my $100 rebate in (which had to be submitted within two weeks of purchase) I was no longer eligible for the 30 guarantee.

After politely explaining to him how F’ed up that policy was he consulted with his manager for a few minutes then came back on the line to tell me that he could make the swap but they would only credit me the amount I paid for the TP1 minus $100, which is what I was fully expecting. But to tell me I cannot exchange the phone within 30 days because I submitted my rebate which was due within 14 days is kind of messed up.

Originally Posted by ac520 (Post 1225546) Yeah, they are pretty hardcore about the 30 days. I called on Monday to see what my options were for swapping my TP2 for an Imagio and the guy told me because I had already sent my $100 rebate in (which had to be submitted within two weeks of purchase) I was no longer eligible for the 30 guarantee. After politely explaining to him how F’ed up that policy was he consulted with his manager for a few minutes then came back on the line to tell me that he could make the swap but they would only credit me the amount I paid for the TP1 minus $100, which is what I was fully expecting. But to tell me I cannot exchange the phone within 30 days because I submitted my rebate which was due within 14 days is kind of messed up.

Originally Posted by chris1683 (Post 1225894) Sounds crazy.. Makes me happy to be a Sprint customer.

Originally Posted by Kamokazi (Post 1225874) I called in with some minor issues (Pixels, battery door, etc) and he extended my worry free period by 30 days with no hassle at all. But I was dealing with business support, not consumer.