VZW 30 day "worry free" guarantee on TP2? Not really....

bast525 · #1 (**permalink**) 10-09-2009, 02:10 PM

My 30 days is up Oct 14th, and I have been having some issues with my TP 2. I called Verizon to see about getting a *new* replacement, but they are still sold out. The rep stated they dont know when they will be replenished, and he doesnt know when they will get them in stores either. So I ask, if they dont get more by the time my 30 days is up, will i still be elligible to get a NEW replacement once they get them, as opposed to getting a refurb. He says no, and tells me my only option is to return the phone for a refund and buy it again when they have more. And do what in the meantime???

Somehow I dont consider this to be "worry free"...

RobsOnLine · #2 (**permalink**) 10-09-2009, 02:19 PM

Quote:

Originally Posted by bast525

My 30 days is up Oct 14th, and I have been having some issues with my TP 2. I called Verizon to see about getting a *new* replacement, but they are still sold out. The rep stated they dont know when they will be replenished, and he doesnt know when they will get them in stores either. So I ask, if they dont get more by the time my 30 days is up, will i still be elligible to get a NEW replacement once they get them, as opposed to getting a refurb. He says no, and tells me my only option is to return the phone for a refund and buy it again when they have more. And do what in the meantime???

Somehow I dont consider this to be "worry free"...

I just went through this same thing with VZW. I sent mine back today because they would not work with me. I briefly thought about getting an Imagio while I am waiting for the TP2 to restock, but did not want to go through the hassle of returning yet another phone. I had a Sprint TP on VZW, but can't get that back on VZW. I had to switch back to my xv6800. Trying to wait patiently; however, it is very hard going back to the 6800 after using the TP2.

8notime · #3 (**permalink**) 10-09-2009, 02:20 PM

The last rep I spoke to said he noted my account about having tried multiple times, without success, about getting a replacement. He said that regardless of when they came in, I would get a new one when that time comes.

ac520 · #4 (**permalink**) 10-09-2009, 02:29 PM

Yeah, they are pretty hardcore about the 30 days. I called on Monday to see what my options were for swapping my TP2 for an Imagio and the guy told me because I had already sent my $100 rebate in (which had to be submitted within two weeks of purchase) I was no longer eligible for the 30 guarantee.

After politely explaining to him how F’ed up that policy was he consulted with his manager for a few minutes then came back on the line to tell me that he could make the swap but they would only credit me the amount I paid for the TP1 minus $100, which is what I was fully expecting. But to tell me I cannot exchange the phone within 30 days because I submitted my rebate which was due within 14 days is kind of messed up.

**stanglifemike** · #5 (**permalink**) 10-09-2009, 02:29 PM

Thats what I was told too. I did get a replacement 2 days ago also...

MrGoodCat · #6 (**permalink**) 10-09-2009, 03:44 PM

Quote:

Originally Posted by ac520

Yeah, they are pretty hardcore about the 30 days. I called on Monday to see what my options were for swapping my TP2 for an Imagio and the guy told me because I had already sent my $100 rebate in (which had to be submitted within two weeks of purchase) I was no longer eligible for the 30 guarantee.

After politely explaining to him how F’ed up that policy was he consulted with his manager for a few minutes then came back on the line to tell me that he could make the swap but they would only credit me the amount I paid for the TP1 minus $100, which is what I was fully expecting. But to tell me I cannot exchange the phone within 30 days because I submitted my rebate which was due within 14 days is kind of messed up.

it clearly says on the rebate form that the phone can still be returned within the 30 days, but if it is missing the upc bar code it will be refunded minus the price of the rebate. luckily for you the ignorant rep consulted someone who knew what they were doing

Kamokazi · #7 (**permalink**) 10-09-2009, 04:33 PM

I called in with some minor issues (Pixels, battery door, etc) and he extended my worry free period by 30 days with no hassle at all. But I was dealing with business support, not consumer.

**chris1683** · #8 (**permalink**) 10-09-2009, 04:37 PM

Sounds crazy.. Makes me happy to be a Sprint customer.

8notime · #9 (**permalink**) 10-09-2009, 04:56 PM

Quote:

Originally Posted by chris1683

Sounds crazy.. Makes me happy to be a Sprint customer.

Um Sprint doesn't do it any differently. They are not going to send you a new phone after 30 days either.

bluruld · #10 (**permalink**) 10-09-2009, 05:36 PM

Quote:

Originally Posted by Kamokazi

I called in with some minor issues (Pixels, battery door, etc) and he extended my worry free period by 30 days with no hassle at all. But I was dealing with business support, not consumer.

The same was done for me and also I was dealing with business and not consumer. This might be a sign.

Anyways my 30 days worry free was extended another 30 since they didn't have any phones available for exchange. I was also guaranteed a NEW phone when I explained I knew how to determine if a phone had been refurbished.