Quote:
Originally Posted by ac520
Yeah, they are pretty hardcore about the 30 days. I called on Monday to see what my options were for swapping my TP2 for an Imagio and the guy told me because I had already sent my $100 rebate in (which had to be submitted within two weeks of purchase) I was no longer eligible for the 30 guarantee.
After politely explaining to him how F’ed up that policy was he consulted with his manager for a few minutes then came back on the line to tell me that he could make the swap but they would only credit me the amount I paid for the TP1 minus $100, which is what I was fully expecting. But to tell me I cannot exchange the phone within 30 days because I submitted my rebate which was due within 14 days is kind of messed up. |
it clearly says on the rebate form that the phone can still be returned within the 30 days, but if it is missing the upc bar code it will be refunded minus the price of the rebate. luckily for you the ignorant rep consulted someone who knew what they were doing