Sprints matches Big reds TP2 price! (May not work)

[rdcrds]

Originally Posted by xconwayx

Retentions? Could you explain this to a complete idiot?

Hit *2 then hit 3 then 5 better then asking to be sent to it.

[fceeviper]

She authorized it!!!!

I will be credited $150! Thank you guys and Mayonesa!


I called in to activate my phone and transfer my line from TMobile, and I asked her if she dealt with billing info she said of course. So I asked her about the price match, she told me a huge story about the Blackberry Tour blah blah its cheaper then Vz blah blah, then I said what does that have to do with my Pro2?? I'm trying to get the price match for my Pro2 and not the Tour I told her.

She said let me check Vz website....then she came back after being on hold for 5 minutes and then she said I believe we can match Vz’s price.

She submitted the credit form to her supervisor and HE APPROVED IT!

Awesome shiet!

[gutrrob]

I just called *2 press 4 than 2, I rep told me its for $199.99 after MIR.

[wooten409]

Originally Posted by gutrrob

I just called *2 press 4 than 2, I rep told me its for $199.99 after MIR.

Thats weird because, my mom called today and they told her there was no price match

[NYC Guy]

I just called and spoke to customer care. They outright turned me down saying this $199 price was only for corporate accounts with 100 lines or more. They then switched me to their retentions department who was extremely rigid and also turned me down and now telesales is saying the same exact thing. They are all giving me the corporate account only answer!

[Richcop]

Yup, Denied here also

[tekdemon]

You know what's funny, I'll bet the reason why Sprint didn't lower consumer accounts today was because that would qualify everyone who had bought one for a return/pricematch. Since the phone probably sold the most when it first launched they just have to wait a little bit before dropping the consumer price and they basically get to keep $150 per person because most people will be past the 30 day period.
The fact that so many people on forums said that they would just call up and pricematch or basically threaten to return it and then the publicity everywhere probably guaranteed that the price drop wouldnt' happen since if everyone who bought it at $349 knew about it then Sprint would be out a huge amount of money.
And they can still keep their business customers as well as offer new customers a price match while basically not having to give up money they've already made. Can't really blame them since they're bleeding money as it is and it would have cost a couple million if every single person got $150 back.

[[sammich]]

POSSIBLY something good, but I don't have my hopes up... The rep I just spoke with said she knows about the price drop, but it's not showing up in the system. She noted it in my account and said to call back tomorrow.

She also said that they can no longer apply mail-in-rebates up front because some people were sending in rebate forms anyways and getting double rebates.

[MLSFAN20]

I hate to ask this because I know it's probably been posted somewhere in this thread but I am pissed! I just tried calling to get the price match or whatever and the lady said that my $150 that I got off is my discount! They can't match Verizon's blah blah blah. Can someone please post Retentions number? I'd appreciate it.

[puttputt]

Yeah, same here. I was bounced around to telesales twice, acct services twice, and retentions twice. It became an exercise in futility and waste of my time. Maybe it's because I have SERO?

At least the last retentions rep said that she expects the consumer accounts to see a downward price adjustment, but doesn't know when. Sounded like a pending internal decision. Now it is just up to you fellow geeks whether or not you want to roll the dice and pay $350 for it now (after MIR), and hope within 30 days, the price gets dropped another $150. Then call in for a credit.

To those that have successfully received the $199 price point, congrats =D>

I must say that my experience with customer service overall was pretty good (though one had a *****y attitude though and was lecturing me about how I'm saving lots of $$$ on their network as opposed to the competition), and they pick up the phone in a short span of time. All this stuff former Sprint subscribers spew about why they went to another carrier, etc. because of bad service is an enigma to me. Myself, I've referred multiple accounts to Sprint and been with them for a long time. Service in California overall has been excellent, and in SoCal, crystal clear.

Originally Posted by NYC Guy

I just called and spoke to customer care. They outright turned me down saying this $199 price was only for corporate accounts with 100 lines or more. They then switched me to their retentions department who was extremely rigid and also turned me down and now telesales is saying the same exact thing. They are all giving me the corporate account only answer!