Yeah, same here. I was bounced around to telesales twice, acct services twice, and retentions twice. It became an exercise in futility and waste of my time. Maybe it's because I have SERO?
At least the last retentions rep said that she expects the consumer accounts to see a downward price adjustment, but doesn't know when. Sounded like a pending internal decision. Now it is just up to you fellow geeks whether or not you want to roll the dice and pay $350 for it now (after MIR), and hope within 30 days, the price gets dropped another $150. Then call in for a credit.
To those that have successfully received the $199 price point, congrats =D>
I must say that my experience with customer service overall was pretty good (though one had a *****y attitude though and was lecturing me about how I'm saving lots of $$$ on their network as opposed to the competition), and they pick up the phone in a short span of time. All this stuff former Sprint subscribers spew about why they went to another carrier, etc. because of bad service is an enigma to me. Myself, I've referred multiple accounts to Sprint and been with them for a long time. Service in California overall has been excellent, and in SoCal, crystal clear.
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Originally Posted by NYC Guy
I just called and spoke to customer care. They outright turned me down saying this $199 price was only for corporate accounts with 100 lines or more. They then switched me to their retentions department who was extremely rigid and also turned me down and now telesales is saying the same exact thing. They are all giving me the corporate account only answer!
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