Problems with U-Connect (handsfree)

[nootrak4]

Yah same here non of the over does anything for me. The call will not end. It really suck specialy if you are speaking to a VIP or on a business call and need to hang up and say something stupid and the other person is still on the line. I will be emailing them from 4 different emails at different time so it doesnt look like is the same person but this really sucks.

I get the feeling we are all F for a while at least until one of the genius on here has the same problem and figures out a way to delete and replace with the MS Stack.

I think everyone is going to keep on getting the same BS reply from HTC. I think the best way to go about this is to complain to your carrier. or again wait until one of this guys here finds out how to remove the Bugged Stack and replace it with MS stack.

[mdphoenix]

Just got the cookie cutter response from them:

New Response From [ Danty (North America Support (Tech)) ]
Hello Michael,

I can understand how frustrating it must be for your HTC Touch Pro2 not to be functioning correctly with your Bluetooth headset. I would first like to inform you that our devices do not support all Bluetooth headsets. Compatibility alone does not guarantee perfect operation: issues like an unknown PIN code, unusual Bluetooth settings, signal interference, and other factors may still require your attention when using your HTC device with the Bluetooth product. We strongly encourage you to read over the User Manual of both your device and your Bluetooth accessory to fully understand how they are supposed to operate. With the new HTC Touch Pro2 the Bluetooth stack was changed from Windows to Broadcom. This could be what is causing the compatibility issues you are experiencing. I want to apologize for any inconveniences you may have experienced. I want to thank you for contacting HTC. In order to help improve our service I’d like to invite you to take a survey at http://survey.htc.com/worldwide.

HTC Technical Support
http://www.htc.com
http://www.htcwiki.com

I'm going to respond and it's not going to be very nice. We all need to band together and keep on them about this.

I'm on hold with Verizon right now to lodge a polite complaint.

- On a side note - Oh goody. VZW has added "Please speak in your own words, what is wrong with your phone". Yay.

[lynnpreston]

After I replied back to HTC explaining that I'm not an idiot, and I believe it's a problem with the Widcomm stack, this is the reply I got - actually encouraging:

Hello Lynn,

Thank you for your response detailing what you have tried with your Verizon Touch Pro 2. I appreciate this information.

I know how important it is to resolve this issue, and would like to assist you further. I want to make sure that I have all the facts I need to escalate this to our engineers.

I you will please go to your Bluetooth settings, tap the middle tab to see your device list. Select your current headset, the Motorola, and expand the list of services associated with that list. Please notice what services are listed with your headset. Then tap Menu > Update, and this will see if there are any different Bluetooth profiles that can be shared with your headset. Please let me know if there is any difference after this step.

With your information, I will push to see what software fixes we will be able to create for this Bluetooth response time.

[mdphoenix]

Originally Posted by lynnpreston

After I replied back to HTC explaining that I'm not an idiot, and I believe it's a problem with the Widcomm stack, this is the reply I got - actually encouraging:

Hello Lynn,

Thank you for your response detailing what you have tried with your Verizon Touch Pro 2. I appreciate this information.

I know how important it is to resolve this issue, and would like to assist you further. I want to make sure that I have all the facts I need to escalate this to our engineers.

I you will please go to your Bluetooth settings, tap the middle tab to see your device list. Select your current headset, the Motorola, and expand the list of services associated with that list. Please notice what services are listed with your headset. Then tap Menu > Update, and this will see if there are any different Bluetooth profiles that can be shared with your headset. Please let me know if there is any difference after this step.

With your information, I will push to see what software fixes we will be able to create for this Bluetooth response time.

That - to me - is incredibly good news. I'll be getting back to them as soon as I get off the phone with VZW. Keep up the good work guys. We'll get this fixed.

[mdphoenix]

Verizon just told me I need to go into a store. They don't take product complaints on the phone. Most issues start at the store level with the technicians, and then are escalated to Verizon then to the manufacturer. Sounds like horse crap to me.

[lynnpreston]

My third response from HTC:

Hello Lynn,

Thank you very much for your response. I will contact our headquarters regarding the response time with your headsets. They will advise me with which steps to take next to address this issue.

I hope that we have addressed your question in detail. I will contact you again when I have the steps to take to collect data from your phone.
Thank you,
Ryan
HTC Technical Support


Regarding VZW product complaints - did you talk to data tech support? They took my complaint.

[mdphoenix]

Originally Posted by lynnpreston

My third response from HTC:

Hello Lynn,

Thank you very much for your response. I will contact our headquarters regarding the response time with your headsets. They will advise me with which steps to take next to address this issue.

I hope that we have addressed your question in detail. I will contact you again when I have the steps to take to collect data from your phone.
Thank you,
Ryan
HTC Technical Support


Regarding VZW product complaints - did you talk to data tech support? They took my complaint.

That's outstanding news.

Re: VZW - I spoke with the front line of defense they have before you actually get to Tech Support. I explained to her that I simply wanted to lodge a complaint and not go through any troubleshooting as I had already done plenty. She put me on hold for a few minutes, then came back and told me what I had posted earlier. I'll try again in a bit. I should probably actually do some work at some point today.

[mdphoenix]

Good news on this end!

Just spoke with Verizon Wireless Tech Support. The level one support tech put me on hold after listening to my issue. He came back and said that he spoke with the techs and they have acknowledged an issue with bluetooth handsfree devices on the TP2. He said they have contacted UT Starcom (I guess he meant HTC - wasn't it UT/Audiovox?) - anyway, they have contacted the manufacturer and are working on a fix. He said we can expect a fix as soon as they get a handle on the problem.

[helix139]

Those of you calling in might want to also mention that our Widcomm stack will not work with Visual Voicemail also.

[dallas contractor]

Was the same reply on the TP1 and incoming calls? Never fixed. Lynn also sent same reponce to me last Saturday and Sunday