[lynnpreston]

My third response from HTC:

Hello Lynn,

Thank you very much for your response. I will contact our headquarters regarding the response time with your headsets. They will advise me with which steps to take next to address this issue.

I hope that we have addressed your question in detail. I will contact you again when I have the steps to take to collect data from your phone.
Thank you,
Ryan
HTC Technical Support


Regarding VZW product complaints - did you talk to data tech support? They took my complaint.