[mdphoenix]

Just got the cookie cutter response from them:

New Response From [ Danty (North America Support (Tech)) ]
Hello Michael,

I can understand how frustrating it must be for your HTC Touch Pro2 not to be functioning correctly with your Bluetooth headset. I would first like to inform you that our devices do not support all Bluetooth headsets. Compatibility alone does not guarantee perfect operation: issues like an unknown PIN code, unusual Bluetooth settings, signal interference, and other factors may still require your attention when using your HTC device with the Bluetooth product. We strongly encourage you to read over the User Manual of both your device and your Bluetooth accessory to fully understand how they are supposed to operate. With the new HTC Touch Pro2 the Bluetooth stack was changed from Windows to Broadcom. This could be what is causing the compatibility issues you are experiencing. I want to apologize for any inconveniences you may have experienced. I want to thank you for contacting HTC. In order to help improve our service I’d like to invite you to take a survey at http://survey.htc.com/worldwide.

HTC Technical Support
http://www.htc.com
http://www.htcwiki.com

I'm going to respond and it's not going to be very nice. We all need to band together and keep on them about this.

I'm on hold with Verizon right now to lodge a polite complaint.

- On a side note - Oh goody. VZW has added "Please speak in your own words, what is wrong with your phone". Yay.