Sero Plan & TP2 orderers

[sumo911]

...at least you got a tracking number. ^^^

[rms1776]

I got the Touch Pro 2 around 2:15 pm today, (i have sero 1250 & sero 500) not a problem activating the phone on the 1250 plan moving #'s were ok also and adding another sero 500 line for son, did this at a corporate sprint store, manager was great. Any questions i will try and answer about phone and sero plans.

[kevmo1965]

Just ordered mine, again they told me the SERO account was not compatable with this phone. I asked to speak to a supervisor, he did instead and found out that there is no problem (not a blackberry or palm pre). Got it on the way, too bad I didn't check in here yesterday and I could have had the weekend to play with my new phone.

[cyclical]

I ordered it off my wifes account and I am being told that I won't get the rebate if I activate it off my own line instead of my wifes for 30 days.

I am not giving my wife my new TP2 to play with for 30 days, she won't want to trade me back. I told her to go ahead and swap it out, and I would fight with the billing department about the rebate.

[sumo911]

Cyclical, please keep us updated, and do offer any advice you can about combating this issue with the billing department.

I am pretty much in the same boat and honestly cannot see myself having just paid $450 to let my friend enjoy the tp2 for 30 days....BEFORE ME!

[cyclical]

Originally Posted by sumo911

Cyclical, please keep us updated, and do offer any advice you can about combating this issue with the billing department.

I am pretty much in the same boat and honestly cannot see myself having just paid $450 to let my friend enjoy the tp2 for 30 days....BEFORE ME!

I will... the thing is that I did this last year and they gave me the rebate w/o any problems.

[cyclical]

Originally Posted by sumo911

Cyclical, please keep us updated, and do offer any advice you can about combating this issue with the billing department.

I am pretty much in the same boat and honestly cannot see myself having just paid $450 to let my friend enjoy the tp2 for 30 days....BEFORE ME!

Here is what the agreement says..

"Mail-in rebate: Phone must be active for a minimum of 30 days to finalize processing of rebate submission."

It doesn't not really specifiy that it needs to be done on the same line it was ordered on. I don't see a problem if I own/pay for 2 phones on the same account. It is my right to put the phone on whatever account I wish. They are both on contract.

[p-slim]

Originally Posted by cyclical

Here is what the agreement says..

"Mail-in rebate: Phone must be active for a minimum of 30 days to finalize processing of rebate submission."

It doesn't not really specifiy that it needs to be done on the same line it was ordered on. I don't see a problem if I own/pay for 2 phones on the same account. It is my right to put the phone on whatever account I wish. They are both on contract.

We are not here to argue the agreement with you. if you change it out and put it on someone elses phone who isn't on your line then you for sure will not get the rebate. if they are both your lines you will probably get it, but you will get the headache of having to call them and have them fix the problem for you ( that call will not be anything less then 10 minutes.) But if you think you will just mail in the rebate and everything will be fine, then you are deceiving yourself.

[cyclical]

Originally Posted by p-slim

We are not here to argue the agreement with you. if you change it out and put it on someone elses phone who isn't on your line then you for sure will not get the rebate. if they are both your lines you will probably get it, but you will get the headache of having to call them and have them fix the problem for you ( that call will not be anything less then 10 minutes.) But if you think you will just mail in the rebate and everything will be fine, then you are deceiving yourself.

Oh I am ready for a headache of a telephone call.

[ronnybej]

I know I have read everywhere that the Touch Pro 2 works on Sero at times if you call Telesales and the rep doesn't know better, but I have a question. What if I buy the phone outright and then try to activate it on my current sero account, do you think it can go through? Thanks for the help guys.