So, Sprint Rep Says TP2 is NOT a Smartphone!

[DaveTN]

OK, so I got a used EVO the other day and decided to activate it via the sprint website - knowing that it probably wouldn't work..which it didn't. I'm on the Family talk 700 with the unlimited data pack addon.

I called sprint and asked why not and was told that I couldn't do it with my current plan and had to upgrade to a plan that was designed for a smartphone.

I told her that I have a Touchpro 2 and it is a smartphone so I should be able to. Se responded with "Sir, the Touchpro 2 is not a smartphone". Of course, I told her that it most certainly was and that it was listed on their website as well as HTC's anf hundreds of others as such but she told me that "The Android phones were considered smartphones."

So, of course I asked then if I got a WM7 phone, could I continue on my same plan and she responded with "No, they are smartphones too."

So, now I'm confused (joking) only androids are smartphones... no wait, WM7 is too, but wait, WM6.5 makes it a smartphone only on certain phones...

Anyway, I tried to plead my case unsuccessfully and knew that she was more than likely going from a script, so I'll just call back later and try my luck with retentions and gripe a whole bunch.

Just had to rant a bit...

David

[PPCFreak]

should have ask her what 'dumb' phone she is using....hahaha.

Have run into this with Verizon and AT&T as well.
Was looking at WP7 choices and both were telling me that Windows mobile was not on smartphones.......(mine being a TP2 with WM6.5.3).

So I played it up and asked what was a smartphone?
and the answer.....
you guessed it, Android.....

So the Verizon instore rep was confused when I showed him my TP2 running Android.

He still wouldn't say that the TP2 was/is a smartphone.

Just thought it was funny......

[haramzee]

Originally Posted by PPCFreak

So the Verizon instore rep was confused when I showed him my TP2 running Android.

Now THAT is funny!

[eric12341]

I can't stand the ineptitude of these reps. not just from this but from my data issues as well, one rep told me that there were no issues with the tower that serves my zip code AT ALL. well there had to have been some explanation as to why my 3G speeds were at dialup and EDGE levels between the hours of 12pm and 1am in my zip code. it certainly wasn't my phone. I also hate when they say they'll call back and never do so, so I actually do NOT KNOW the progress of the repairs of my tower in this area but I know that they are still shit at times but less often than before. how long does it take to fix a tower and how hard can it be to notify customers of these issues? only just recently they put "we are improving your network experience" in a newsletter but that was after I blasted them on a local radio station.

[gTen]

Originally Posted by DaveTN

OK, so I got a used EVO the other day and decided to activate it via the sprint website - knowing that it probably wouldn't work..which it didn't. I'm on the Family talk 700 with the unlimited data pack addon.

I called sprint and asked why not and was told that I couldn't do it with my current plan and had to upgrade to a plan that was designed for a smartphone.

I told her that I have a Touchpro 2 and it is a smartphone so I should be able to. Se responded with "Sir, the Touchpro 2 is not a smartphone". Of course, I told her that it most certainly was and that it was listed on their website as well as HTC's anf hundreds of others as such but she told me that "The Android phones were considered smartphones."

Don't blame the rep..its entered into their system like that..if you ask them what a Samsung Instinct is, they will say smartphone...even though its running same OS as the dumb phones...It is not a matter of what it is..but a matter of how its entered into their system.

So, of course I asked then if I got a WM7 phone, could I continue on my same plan and she responded with "No, they are smartphones too."

So, now I'm confused (joking) only androids are smartphones... no wait, WM7 is too, but wait, WM6.5 makes it a smartphone only on certain phones...

Anyway, I tried to plead my case unsuccessfully and knew that she was more than likely going from a script, so I'll just call back later and try my luck with retentions and gripe a whole bunch.

Just had to rant a bit...

David

Well using WP7 as a case is iffy..as WP7 is not WM7...its a different OS..just with similar name...But Instinct as a smartphone is a big lol

[Merovingian]

The posterior prodding farce that is the Everything Plan is what is at play here. They know quite well that any Sprint phone will work with any plan but put up these artificial plan barriers.
They get away with it because they know that most will just hrrummp and pay, 'cause where else are they going? The alternatives stink anyway price-wise.

Sent from my SCH-I800 using Tapatalk

[mastergadgets]

Of course it is a smart phone. They are using "that is not a smart phone" as a ploy to force you to change your data plan to something more $$$$$$$$$$$$.

[DeputyStankus]

I ran into something similar. I have a "Free & Clear Family Plan" on Sprint with free unlimited data. We share it on 3 lines. Two are TP2, one is an old clam-shell phone. The user of the clam-shell finally wants to upgrade. We're past the contract, so I asked about renewing and getting new phones. Here's what they said:

You can upgrade your phone without changing the plan
however the phone should not be from below list of phone which required
data plans:

• Data Bundle required for 3G/4G:
1. HTC EVO™ 4G
2. HTC EVO Shift™ 4G
3. HTC EVO 3D™
4. Samsung Epic™ 4G a Galaxy S™ phone
5. Nexus S™ 4G from Google

- Data Bundled Plan Required:
=================

1. BlackBerry® Curve™ 8530 Smartphone
2. BlackBerry® Curve™ 9330 Smartphone
3. BlackBerry® Bold™ 9650 smartphone
4. BlackBerry® Style™ 9670 smartphone
5. HTC Arrive™
6. HTC Hero™ with Google™
7. Palm® Pixie™
8. Palm® Pre™
9. LG Optimus S™
10. Motorola ES400S
11. Motorola i1: Data plan required but add-on allowed.
12. Motorola XRPT
13. Sanyo Zio™
14. Samsung Moment™ with Google™
15. Samsung Intercept™ with Google™
16. Samsung Instinct®
17. Samsung Instinct® HD
18. Samsung Instinct® s30™
19. Samsung Replenish™
20. Samsung Transform™

You can order any of the phone except the above list of phone with your
current plan.

I just don't get it. I have a data plan, right? Anyhoo, I didn't feel like dealing with it, so I bought a TP2 on eBay. We should be able to activate that with no problem, since we already have two of those on the account, right?

[teradog]

Originally Posted by DeputyStankus

I ran into something similar. I have a "Free & Clear Family Plan" on Sprint with free unlimited data. We share it on 3 lines. Two are TP2, one is an old clam-shell phone. The user of the clam-shell finally wants to upgrade. We're past the contract, so I asked about renewing and getting new phones. Here's what they said:

I just don't get it. I have a data plan, right? Anyhoo, I didn't feel like dealing with it, so I bought a TP2 on eBay. We should be able to activate that with no problem, since we already have two of those on the account, right?

Hey Deputy... hope that Android it working good for you...
We have the exact same plans, phones, free data, etc..

I was told no last week, that I could no longer activate a TP2 without an upgrade. However, if you've been around long enough to have free & clear, just talk to retentions, you'll get it.

Here is a thread I did on all this a while back you may find helpfull
Sprint TP2, 3G new fees, forced new plans, no grandfather, no upgrade path
it's kind of a mess due to all the changes I had to make to the original post, because of the new Sprint policies, but the entire thread has lots of info as well.

Above, you said you "bought one on ebay", guessing you haven't received in mail yet, please let us know how it goes with activation. :>}

[DeputyStankus]

Originally Posted by teradog

Hey Deputy... hope that Android it working good for you...
We have the exact same plans, phones, free data, etc..

I was told no last week, that I could no longer activate a TP2 without an upgrade. However, if you've been around long enough to have free & clear, just talk to retentions, you'll get it.

Here is a thread I did on all this a while back you may find helpfull
Sprint TP2, 3G new fees, forced new plans, no grandfather, no upgrade path
it's kind of a mess due to all the changes I had to make to the original post, because of the new Sprint policies, but the entire thread has lots of info as well.

Above, you said you "bought one on ebay", guessing you haven't received in mail yet, please let us know how it goes with activation. :>}

Yeah, having Android on there is lots of fun. It still loops through the bootup animation several times, which I don't understand, but everything else is good so far.

As for the TP2...yikes! I just spent over $100 on one, so I'll be pretty mad if I can't activate it.

Out of curiosity, did you actually buy one and use the website to activate it, or did you just call and ask? Some of the posts I've seen say that the website will still let you activate it with no trouble.

Fingers crossed!