[eric12341]

I can't stand the ineptitude of these reps. not just from this but from my data issues as well, one rep told me that there were no issues with the tower that serves my zip code AT ALL. well there had to have been some explanation as to why my 3G speeds were at dialup and EDGE levels between the hours of 12pm and 1am in my zip code. it certainly wasn't my phone. I also hate when they say they'll call back and never do so, so I actually do NOT KNOW the progress of the repairs of my tower in this area but I know that they are still shit at times but less often than before. how long does it take to fix a tower and how hard can it be to notify customers of these issues? only just recently they put "we are improving your network experience" in a newsletter but that was after I blasted them on a local radio station.