Dead TP2 Advice Please

[bluelodge]

Just bought TEP on this phone. Wanted that anyway. Feeling better. Hopefully the Sprint Store folks will take care of me tomorrow. Thanks all.

[bluelodge]

OK bought the TEP .. how long until I can use it now?
Tried everything you gave there kaos. Nothing. Thanks anyway. She must be toast.

[gTen]

Originally Posted by bluelodge

OK bought the TEP .. how long until I can use it now?
Tried everything you gave there kaos. Nothing. Thanks anyway. She must be toast.

There may be a time limitation but it really doesn't matter because all the tech do is check if you have it or not..I think their system updates in like 1 hour (I've done same day exchanges before)

[kb112]

They say 30 days. But I had my spare TP1 exchanged for a TP2 5 days after activating it. I don't think you'll have a problem.

[bluelodge]

Took it into the Sprint Store today. They said I need to bring it into the service center. Told me not to tell anyone I bought it on Ebay. WTF .. it was new in box and Sprint branded. Shouldnt friggen matter.

[gTen]

Originally Posted by bluelodge

Took it into the Sprint Store today. They said I need to bring it into the service center. Told me not to tell anyone I bought it on Ebay. WTF .. it was new in box and Sprint branded. Shouldnt friggen matter.

You told them you bought in on ebay? lol..even though they can tell you didn't buy it from them cause it is in the system you probably don't want to say ebay, some people get very "judgmental"..just come in and say what happened and leave the ebay part out.

[cd85233]

Haha I'd keep where I bought the device on the DL. Just look on the website for a repair center...I bet you the replace it with another TP2, I have never gone in there and had my phone repaired.

[sedakill]

I also bought a used phone. I added the TEP right after.

Added it to my account on 3/26 and confirmed available on 3/28.

Thank you for submitting your request through our Website to add the
Total Equipment Protection option.

I have added the Total Equipment Protection option to your subscriptions
# effective March 28, 2010. The monthly charge for this
option is $7.00.

You can also view this change in the Add-Ons section of your online
account in the next 4 hours.

Thank you again for using Sprint Online. We appreciate your business.

Sincerely,
Bundy T
Sprint


GL to you!

[Eigenbroetler]

Originally Posted by bluelodge

Took it into the Sprint Store today. They said I need to bring it into the service center. Told me not to tell anyone I bought it on Ebay. WTF .. it was new in box and Sprint branded. Shouldnt friggen matter.

Do you give blood? It's sorta like how the Red Cross used to ask if you have had a tattoo or body piercing in the last 12 months, and if you say "yes," they say "see ya." Made no sense. Now they follow it up with "was it in a licensed/sterile studio" and you say "yes" and they say "ok, you can donate." Haha. Sprint doesn't want to assume liability from any other seller, even if they're totally legit! Like others said, just keep things like that hush from now on and with Sprint, you'll probably get your way .

When my daughter was 1.5 years old, she'd try to open my TP1 like it was a book, not a slider. I didn't tell Sprint this, I just said it came loose and now the screen won't turn on. They called it a warranty issue and upgraded me to the TP2 for free. If I had said my daughter broke it, they would have likely made me use my TEP and pay the $100 deductable.

Err, did I say my daughter broke it? Um, I think it just *happened*

[gTen]

Originally Posted by Eigenbroetler

Do you give blood? It's sorta like how the Red Cross used to ask if you have had a tattoo or body piercing in the last 12 months, and if you say "yes," they say "see ya." Made no sense. Now they follow it up with "was it in a licensed/sterile studio" and you say "yes" and they say "ok, you can donate." Haha.

Thats cause of its not sterile you can catch blood related diseases and transmit them to the people who use your blood..that is why they won't accept your blood.