Gave up my touch pro 2!!

[reyrey127]

After sprint screwed up my phone trying to fix it and causing so much trouble for me while I was still within my 30 days I decided to give up my Touch Pro 2 and cancel my 2 year renewal. I hate Sprint customer service at the store... HATE!!

I even bought a HTC touch pro 2 pouch from BB and NOW what am I going to do with it...

I will miss my TP2.. I guess I will go back to my old flip phones.. have fun guys...

[Mr.KLeen]

what was wrong with it and why didnt they give you a new one?

[reyrey127]

Originally Posted by jimecm

what was wrong with it and why didnt they give you a new one?

basically this was my second replacement NIB and this one had a stuck end key and wobbly screen. took it in to get it fixed on the 2nd day and they fixed it but when i got it back the gap between the keyboard and screen was significantly bigger... even the end rubber pieces below the screen didn't touch the keyboard anymore...

i argued and got no where... so i gave up on Sprint. i called Sprint, complained and they said my complaint would be returned with a call from the regional manager... it has been a week and nothing...

oh well... please EVERYONE, avoid stores at all COST!!! just order online and deal with telesales... they are much more professional i feel... i bought my phone through sprint.com and it was no hassle and i was happy... store = unhappy..

anyways... good luck all.. i will lurk around once in a while to read about the tp2...

[Mr.KLeen]

Originally Posted by reyrey127

basically this was my second replacement NIB and this one had a stuck end key and wobbly screen. took it in to get it fixed on the 2nd day and they fixed it but when i got it back the gap between the keyboard and screen was significantly bigger... even the end rubber pieces below the screen didn't touch the keyboard anymore...

i argued and got no where... so i gave up on Sprint. i called Sprint, complained and they said my complaint would be returned with a call from the regional manager... it has been a week and nothing...

oh well... please EVERYONE, avoid stores at all COST!!! just order online and deal with telesales... they are much more professional i feel... i bought my phone through sprint.com and it was no hassle and i was happy... store = unhappy..

anyways... good luck all.. i will lurk around once in a while to read about the tp2...

sorry to hear that. they should of gave you a new one instead of fixing it, cause it was defective out of the box

[reyrey127]

thnx.. if they only cared about the customers... customers wouldn't leave...

[HBOOT]

Sorry bout your bad experience, you still can give them a chance if you wish just dont deal with that store. There will be some bad ignorant mo fos anywhere you go.
You have some leverage now, you can make it work to your benefit, get a discounted TP2, or whatever you want. If not, you can send me the pouch)

Note: once you get your TP2,plan set, billing info correct you wont have to deal with them at all, well just on occasions.

[Jesse Buck]

Originally Posted by reyrey127

oh well... please EVERYONE, avoid stores at all COST!!! just order online and deal with telesales... they are much more professional i feel... i bought my phone through sprint.com and it was no hassle and i was happy... store = unhappy..

Man sorry about your experience with your new phone. I want to start off saying I am an indirect sales rep at a small town local store. We are not a repair center but I do my best to fix all software problems any of my customers may be having. We call Sprint on behalf of our customers for billing error questions. We work very hard, respectively, for our customers. I constantly have to deal with sprint tele-care and they can be worse than those you found instore. Our store is not required to help like this, our only competition in town is Wally world and they do less than 10 phone a month. Our store would have dropped another NIB TP2 in your hands. I think you might find others in these forums that would agree some sprint stores are spot on. Who got a free TP2 because they had a poor TP1? Anybody on big red or att?

I like to compare these experiences with Subway. Sometimes you go to a Subway and they give you lots of the fixings you want and free double the cheese on warm fresh bread. Other times the associates an ass, they give you almost no fixings, the breads stale and they over salt and pepper like crazy. But even after all this you don't stop eating at Subway. Why? because their footlong sandwiches are $5!!! This is Sprint in a nutshell.

You hurt local people/business/economy shopping online. That said if my local store was an ass, I'd shop online too.

[bkrodgers]

Originally Posted by Jesse Buck

I like to compare these experiences with Subway. Sometimes you go to a Subway and they give you lots of the fixings you want and free double the cheese on warm fresh bread. Other times the associates an ass, they give you almost no fixings, the breads stale and they over salt and pepper like crazy. But even after all this you don't stop eating at Subway. Why? because their footlong sandwiches are $5!!! This is Sprint in a nutshell.

Great analogy. You're absolutely right -- a lot of people at Sprint do go out of their way to help you. But there are enough problem folks that it can be frustrating. Still, Sprint is cheaper than any of the other carriers, especially if you want unlimited text, GPS, and all the other extras included. And then of course there was SERO.

[ETphoneHOME]

Sprint store sucks for reals. I found a repair center that was really cool with me and I stuck with them, never been to any other sprint store ever since then, the regular Sprint store sucks anyways. maybe if you call customer service, they will be able to make it up to you.

[bkrodgers]

I don't get it -- you're saying you're going to miss it, but you chose to give it up? Why go back to a flip phone? Why not try a different phone, or if you aren't under contract and aren't happy with Sprint, a different carrier? You can get the TP2 anywhere.