Sorry bout your bad experience, you still can give them a chance if you wish just dont deal with that store. There will be some bad ignorant mo fos anywhere you go.
You have some leverage now, you can make it work to your benefit, get a discounted TP2, or whatever you want. If not, you can send me the pouch
)
Note: once you get your TP2,plan set, billing info correct you wont have to deal with them at all, well just on occasions.