Is Sprint still giving out refur'ed MOGULs?

[miahdog]

I contacted Sprint today and told them Asurion will not replace my mogul. (I just said it is a warrenty issue because no damage was done to it.) they transfered me to advanced exchange. I am pissed because they are sending me a new mogul. I hope it ends up being the touch pro, but they said it is a mogul.

I know people don't mind paying the deductable and going through asurion, but i can use a hundred bucks on alot of other stuff.

[spiralspirit]

I have a telus touchpro that the case/chrome is cracking on the left hand side in more than one place. The phone is still under the telus warranty (I've only had it for a month!) and I have an additional 3 year warranty on top of that.

Should I take it back now or should I wait for something else to screw up?

[citivolus]

The wifi on my Mogul is dead. I have the full insurance through Sprint. I don't want to pay $100 and get the Touch Pro right now, I just want a working Mogul. Can I go to a Sprint store and have them fix it without paying anything additional under my Sprint insurance?

[JDBorges187]

Originally Posted by jayr0422

I don't think they even have that option for entering your zip code anymore, lol. You put in your phone number and passcode and go on with your claim. My guess is you guys will be waiting months and months while still using your "defective" phones hoping for a free upgrade...

Have you checked? I get asked for a zip code every time, The reason why I think it is zip code dependent because I entered a zip code on my first return that told me to call in. I hit back then entered another zip code and it gave me another mogul.

[jayr0422]

Originally Posted by citivolus

The wifi on my Mogul is dead. I have the full insurance through Sprint. I don't want to pay $100 and get the Touch Pro right now, I just want a working Mogul. Can I go to a Sprint store and have them fix it without paying anything additional under my Sprint insurance?

Yes, if you call Sprint and tell them the problem they can send you out a refurbished Mogul overnight free of charge. Or you can go to a store and they may try to fix it but if they can't they will order you a refurbished Mogul. The only time you pay $100 is if you call Asurion. Asurion handles lost, stolen, or damage caused by the user. Wifi is normal wear and tear so Sprint will cover that for free but if you call Asurion they will charge you the $100 regardless but with Asurion they would send you a Touch Pro.

[tc32brat]

Originally Posted by spiralspirit

I have a telus touchpro that the case/chrome is cracking on the left hand side in more than one place. The phone is still under the telus warranty (I've only had it for a month!) and I have an additional 3 year warranty on top of that.

Should I take it back now or should I wait for something else to screw up?

take it back now......if your not happy with the looks or the way it works, why wait. Even one small crack in chrome is enough for me to take it back...you paid good money(even if not) ...and you want your phone to look and last as new as possible for as long as possible

[jayr0422]

Originally Posted by JDBorges187

Have you checked? I get asked for a zip code every time, The reason why I think it is zip code dependent because I entered a zip code on my first return that told me to call in. I hit back then entered another zip code and it gave me another mogul.

Yep, just double checked. Anytime I try to do it the first page asks for mobile phone number and account passcode and hence they don't need to ask for your zip code. So you have checked recently and it asked for zip code huh? Well, that's weird.

[ElAguila]

It asks for the zip after you give your number and passcode.

[jayr0422]

Oh ok, I'll take your word for it. After I put my number and passcode in the next page asks for the ESN # and the next page asks to select what the problem is. Oh well, I don't care... lol

[Nassau]

I received a mogul to replace my Apache on Saturday. My guess is that until they run out of Titans, no luck in getting a Touch Pro.