Is Sprint still giving out refur'ed MOGULs? - Page 63

bugmeknot · #**621** (**permalink**) 01-01-2010, 09:47 AM

The way I understand it, you can only get a different (more-modern) phone as a replacement if your current phone isn't available from either Sprint's inventory or the insurance company's inventory. Things have changed over the last couple years, but you used to be able to do this by just asking a store rep to call you as soon as they "ran out" of refurbed or replacements models, at which point they would have to give you the next-best model up.

However, I'm not sure if this works anymore. I mean, they still have to give you a newer phone if they don't have yours in stock anymore, but if you can find a nice store rep, you might want to ask him/her if you can file a defective PARTS claim (not lost or stolen) when they *conveniently* don't have access to your particular model. That's the way it used to work; sometimes you'd have to wait a month or so until your local store (or surrounding stores) ran out of your model, even refurbed, at which point they'd have to give you a newer equivalent.

Like I said though, things have changed over the last year or so; I'm not sure if this is still possible.

Another suggestion might be to buy a BROKEN Touch Pro or Palm Pre from eBay for 50 bucks or whatever, register it as your new phone with Sprint, then file an insurance or defective parts claim; they would replace the broken phone you bought off eBay with a working model. Again though, these are "old tricks" and I'm not sure if they work anymore.

skaguy24 · #**622** (**permalink**) 01-02-2010, 11:39 AM

My friend's friend works at Sprint. I sent her an e-mail about how sick I am of my Moguls always breaking and she sent me this e-mail back.

"There is no way to get a touch pro 2 in replacement for your phone. We actually had company wide instructions to not give a touch pro 2 for any replacement. The company got pissed about the forums online explaining how to break your phone and get it replaced with the touch pro 2 so they cut those out of the replacement system all together. If they replace your phone you will get the snap."

Austan · #**623** (**permalink**) 01-04-2010, 02:49 AM

its bs cause I am on my 15th mogal in 3 months they keep handing me defective devices out of the box. Do they even have a quality control???? the last 8 or 9 have had a partialy dead key board and the 2nd to last had a cracked screen out of the box. the reps just shrug and say they are all defective... end rant

akosidarwin · #**624** (**permalink**) 01-07-2010, 04:58 AM

i think they only let you trade in your mogul for a new phone

calgarymobiles · #**625** (**permalink**) 01-08-2010, 03:21 AM

m not sure

deddy777 · #**626** (**permalink**) 01-09-2010, 02:30 AM

In the Seattle area they still are handing out refubs that have problems already. I have gone thru 3 in less than 2 weeks.

outlaw.99 · #**627** (**permalink**) 01-09-2010, 12:36 PM

Whats bad is that with so many beating up the sytem (breaking own phone, always threatening to leave provider) that when someone really does need a replacement they have to jump through hoops and also causing insurance and phone prices to go even higher....

Newer isnt always better...I have had all the phones listed below over the last 2 years, and I bought me a new Verizon Mogul for $99 and love it....Im sure there are bad refurbs but some of these numbers of phones in months is a bit impossible...It makes it obvious that they just want an upgrade for free...

Austan · #**628** (**permalink**) 01-09-2010, 10:14 PM

well its not that people want a free upgrade but they do want a phone that works out of the box and does simple things like connect to the internet and have a functioning keyboard. I pay for the tep on all of my lines and only this phone has given me hell.. so when they hand me a defective referb from the repair center of course I am going to have them order another. So if sprint had some kind of quality controll on the referbs then I wouldnt go through 15-20 phones in a short period of time. I dont break them on purpose I simply try to send my wife a text and guess what no dice on the last dozen units they have handed me, I dont even leave the store before they order me a new one. Verizon probaly actually has some kind of quality control on their units cause they actually care about customer retention and their reputation. If you notice all the people having the tons of phones in a short time they are sprint customers for the most part.

Quote:

Originally Posted by outlaw.99

Im sure there are bad refurbs but some of these numbers of phones in months is a bit impossible...It makes it obvious that they just want an upgrade for free...

outlaw.99 · #**629** (**permalink**) 01-09-2010, 10:19 PM

Quote:

Originally Posted by Austan

Verizon probaly actually has some kind of quality control on their units cause they actually care about customer retention and their reputation. If you notice all the people having the tons of phones in a short time they are sprint customers for the most part.

I hadnt really noticed that until you mentioned it....The two devices also look different if you compare pictures, and the Verizon one looks more refined....Maybe they tweaked it a bit for Verizon....Not sure....

timschmoker · #**630** (**permalink**) 01-11-2010, 07:16 PM

I just got my 5th mogul a month ago and it is fine. I have only had to send 1 back due to a defect. the rest were my fault. I know it makes a diference how you order the replacement I got mine thru the insurance not the sprint store. My wife has had a lot of bad luck with other models replaced from the sprint store. And as for replaceing with a snap there is no way they couldget away with that because the 2 models are not comparable. The replacement contract states that they will replace it with a refurb of the same or next up comperable model.