The Last Stand (Force a Mogul Recall)

[bsgjunkie]

Originally Posted by matt6412

i've probably gone through i think 10 moguls... i go to the repair center to get mine replaced, get a refurb back, and before i even walk to my car i notice a problem with the referb and they just send in another refurb. every single mogul i get has the white problem, even in the refurbs right out of the box. every single mogul i get works fast for about 1 or 2 months, than slows down to a snail speed and always crashes. like the features the phone has, but i just wish it was faster and had more ram.

I can pretty much say "ditto"... I've had 3 moguls in the last 10 days and waiting for my 4th. I brought it in originally for wifi turning on by itself. Then first refurb's ear speaker didn't work. The second's only had about 10 keys that worked on the keyboard. Who knows what the 4th will have in store.

On both refurbs, I knew of problems with in the first hour of having them and was back in the store within 24 hours if not minutes.

[Raging Idiot]

Good luck getting a TouchPro from Sprint at this point....rumor has it they are almost out and they aren't restocking anytime soon.
I predict their stock will continue to fall even more drastic than ever, until they get bought out...but who's buying... lol
Sorry Sprint...I wanted to like you. But then again, maybe that was just from a semi-successful ad campaign. For that, congrats.
Just wasn't enough.

[Dr.8820]

Originally Posted by Raging Idiot

Good luck getting a TouchPro from Sprint at this point....rumor has it they are almost out and they aren't restocking anytime soon.
I predict their stock will continue to fall even more drastic than ever, until they get bought out...but who's buying... lol
Sorry Sprint...I wanted to like you. But then again, maybe that was just from a semi-successful ad campaign. For that, congrats.
Just wasn't enough.

i would email dan heese(i hope i got that right but it's in a thread) at sprint and tell him the problem.

[JunkionMarnot]

Originally Posted by Raging Idiot

The Mogul should have been recalled from the start.
98% of Mogul owners have the exact same complaints of this phone, one of which is the quarter inch sized white spots that develop permanently on the screen after the phone overheats once or twice.
I've dealt with 3 Sprint stores, several reps on the dial #2 hotline, retentions, and even the Escalation Management Team. Only the last one offered the TP at $299.
I'm not sure how this is suppose to be a reasonable deal, because when we purchased the Mogul we were not told that it would have the 3 fatal flaws which are inherit to every Mogul device. Therefore, we should be able to get our money back, or failing that, allow us to pay the difference of cost of any other phone they have. Sounds fair to me, and I got many other Sprint reps to agree...but then they essentially say "Sorry, we don't work that way".

They have an effective method of passing the buck via sending you to the "repair" store, waiting in line, waiting for the tech to essentially tell you what you already know, waiting for another Mogul with all the same flaws, sending you from one rep to another, then to Asurion (who can't do squat about getting upgrades), then to retentions, and then (if you're lucky) to the Escalation Management Team...just to be told $299 is how much YOU have to pay for them to help you get YOUR phone problem resolved.
After-all, didn't you read the agreement that you signed that relieves them of all obligation to help you in the event that your phone model has defects that occurs like a time bomb?
It doesn't matter if the screen becomes nearly unusable, after-all, you didn't have the problem when you bought it, after-all you can still use it.
Most people likely think that the problems they see in these devices are from something they caused themselves....and that's exactly what the reps will lead you to believe...but some of us know better, and it only takes a little research on the internet to find the truth.

Many others say that the Touch should have been recalled as well, but I'm not as familiar with it's issues. It's up to each individual to force the recall on their individual phone.
It only makes good business sense for Sprint to allow people to believe they (the individual customer) is the cause of their phone problems...as long as people are accepting it anyway, and as long as it influences them to buy another product and extend their contract.

To make an effective stand, we should all just keep going back and returning our defective units (which are all of them) until they run out of Moguls or acknowledge the problem and simply allow us to swap phones and pay the difference of costs between any other model of choice.

I'm already hearing they have periodically run out of this unit in some places and are replacing with Touch Pros.

Well Said. Check my post in the "Finally Sprint agrees..." thread.http://forum.ppcgeeks.com/showthread.php. I tried all of what you said except the Assurion thing. Was told that by the Escalation Management Team member (didn't know the name at first; just found out they exist) to give them a call. But now if that isn't going to help then maybe I won't bother. I DID email HTC themselves to see what would happen. We'll see. Power to the people!

[ViciousTemptations]

Yes he/she is right... i have returned my cell phone 5 times for the same stupid spots on the screen... and all i get is a newone....

[meanfishy]

I was at the sprint store early and had the manager say that the spot wasn't big enough and didn't cause enough disturbance with functionality to warrant a replacement

[LiquidSolstice]

I don't know.

I've had an XV6800 for a long time now, and have yet to see these spots. It sounds to as though you are determined to hate the Mogul, as evidenced by the way you somehow feel IE is HTC's fault. No, it's Microsoft's. They made a sucky browser. That simple.

Perhaps my XV is different composition wise from your Mogul, which in that case, you can forget anythign I said.

[meanfishy]

Originally Posted by LiquidSolstice

I don't know.

I've had an XV6800 for a long time now, and have yet to see these spots. It sounds to as though you are determined to hate the Mogul, as evidenced by the way you somehow feel IE is HTC's fault. No, it's Microsoft's. They made a sucky browser. That simple.

Perhaps my XV is different composition wise from your Mogul, which in that case, you can forget anythign I said.

I LOVE the mogul the only reason it is not the PERFECT phone is the lack of memory, which is a hardware issue. the software issues don't bother me because of what we can do as consumers with PPCGEEKS.COM and the customs ROMs we are able to create to fit our own personal taste/needs. then if that still doesn't do it for you there a MANY .CABs floating around that contain virtually anything you can image to "pimp your phone"

I have had a couple of Moguls that didn't have the spots, I am only seeing the spots on the refurb replacements I have gotten.

[Raging Idiot]

Originally Posted by LiquidSolstice

I don't know.

I've had an XV6800 for a long time now, and have yet to see these spots. It sounds to as though you are determined to hate the Mogul, as evidenced by the way you somehow feel IE is HTC's fault. No, it's Microsoft's. They made a sucky browser. That simple.

Perhaps my XV is different composition wise from your Mogul, which in that case, you can forget anything I said.

When you buy an item at a retail store and it fails in any way whatsoever right out of the box, do you look for ways to blame anyone other than the place that took your money.
When I sell anything on Ebay I understand I have to take liability to the goods sold or risk negative feedback as well as potential payment cancellations which paypal will auto-subtract back out of your account if someone thinks they got a bad deal.
btw- I love the Mogul...it's an amazing phone. Unfortunately it's got certain issues that are unsolevable. The IE isn't one of them...although they did choose to ship it with that despite it's limitations.
Regardless... opinions will vary significantly on any issues with any product in direct proportion to how much they paid for it. If it was given free to me, as some have stated they received it free, then sheesh who cares of whatever problems it has...but spend over $500 for it and the tune will change. Especially when you're told you can't exchange it, or get your money back, or even allow you to pay the difference between it and an upgrade.

This has already been explained a hundred times throughout this thread...so after this post I'm just going to let it die out.

[puff]

Originally Posted by Raging Idiot

...so after this post I'm just going to let it die out.

Really? The Last Stand has come to an end? could this be the last post?