Originally Posted by Raging Idiot
The Mogul should have been recalled from the start.
98% of Mogul owners have the exact same complaints of this phone, one of which is the quarter inch sized white spots that develop permanently on the screen after the phone overheats once or twice.
I've dealt with 3 Sprint stores, several reps on the dial #2 hotline, retentions, and even the Escalation Management Team. Only the last one offered the TP at $299.
I'm not sure how this is suppose to be a reasonable deal, because when we purchased the Mogul we were not told that it would have the 3 fatal flaws which are inherit to every Mogul device. Therefore, we should be able to get our money back, or failing that, allow us to pay the difference of cost of any other phone they have. Sounds fair to me, and I got many other Sprint reps to agree...but then they essentially say "Sorry, we don't work that way".
They have an effective method of passing the buck via sending you to the "repair" store, waiting in line, waiting for the tech to essentially tell you what you already know, waiting for another Mogul with all the same flaws, sending you from one rep to another, then to Asurion (who can't do squat about getting upgrades), then to retentions, and then (if you're lucky) to the Escalation Management Team...just to be told $299 is how much YOU have to pay for them to help you get YOUR phone problem resolved.
After-all, didn't you read the agreement that you signed that relieves them of all obligation to help you in the event that your phone model has defects that occurs like a time bomb?
It doesn't matter if the screen becomes nearly unusable, after-all, you didn't have the problem when you bought it, after-all you can still use it.
Most people likely think that the problems they see in these devices are from something they caused themselves....and that's exactly what the reps will lead you to believe...but some of us know better, and it only takes a little research on the internet to find the truth.
Many others say that the Touch should have been recalled as well, but I'm not as familiar with it's issues. It's up to each individual to force the recall on their individual phone.
It only makes good business sense for Sprint to allow people to believe they (the individual customer) is the cause of their phone problems...as long as people are accepting it anyway, and as long as it influences them to buy another product and extend their contract.
To make an effective stand, we should all just keep going back and returning our defective units (which are all of them) until they run out of Moguls or acknowledge the problem and simply allow us to swap phones and pay the difference of costs between any other model of choice.
I'm already hearing they have periodically run out of this unit in some places and are replacing with Touch Pros.
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