insurance question

[pacmantom]

I have the full coverage for my phone but recently my keys aren't working when I press them or they put in the letter twice. Is it something where I can get a new phone or is it something I just bring to the store and they fix it sometime that day?

[Success100]

its still under warranty, so unless there is physical or some type of liquid damage that causes the problem, have those SOB'z replace it under you 1 yr manufacturers warranty

[varaff]

I would try my luck bringing the Phone to the store. But Sprint may just try to have you deal with your insurance and have you pay an additional $50.

[Success100]

Originally Posted by varaff

I would try my luck bringing the Phone to the store. But Sprint may just try to have you deal with your insurance and have you pay an additional $50.

thats what they will TRY to do. Like i said if its under warranty and isnt damaged then dont let them push u into the corner.

[pacmantom]

The phone is in good shape just a couple of scratches on the case. There isn't any damage to anything. I just don't want to pay another $50 for it.

[sanjsrik]

if you let sprint replace the phone NOT through the insurance, you WILL get a refurbished phone, it's their preogative to do this, and they will blatantly tell you so.

so, what you will be getting is instead of a new phone, you will get a refurbished phone. the $50 is worth it to get a new phone.

[Success100]

Originally Posted by sanjsrik

if you let sprint replace the phone NOT through the insurance, you WILL get a refurbished phone, it's their preogative to do this, and they will blatantly tell you so.

so, what you will be getting is instead of a new phone, you will get a refurbished phone. the $50 is worth it to get a new phone.

i totally disagree-

so your telling me if your buy a new bmw and your engine quits while its still in warranty, your gonna pay for a new one? My point exactly-

if u do get a refurb so what!! they are just as good as a new one, cosmetically and structurally. I will take a refurb that looks and acts brand new over paying 50 bucks for something thats malfunctioning at no fault of mine. You have to remember that when these places refurb the phones, they have to be quality inspected and such b4 they send them back out. You wont be able to tell the difference b/t a new and refurb.

[kingsfan626]

Originally Posted by Success100

i totally disagree-

so your telling me if your buy a new bmw and your engine quits while its still in warranty, your gonna pay for a new one? My point exactly-

if u do get a refurb so what!! they are just as good as a new one, cosmetically and structurally. I will take a refurb that looks and acts brand new over paying 50 bucks for something thats malfunctioning at no fault of mine. You have to remember that when these places refurb the phones, they have to be quality inspected and such b4 they send them back out. You wont be able to tell the difference b/t a new and refurb.

Actually the warranty is suppose to go through HTC and not Sprint. It's like if you buy a printer at Best Buy without Best Buy's warranty. You would have to ship your printer to the manufacturer to honor the manufacturer's warranty. (This isn't recommended because when the manufacturers fix your phones they set the default to their standards and it can make the programming almost impossible when you try to activate it with Sprint. This has happend to me with my Moto Q.)

Also just because you pay $50 doesn't mean you'll end up with a brand new phone. Asurion also replaces the phones with refurbished units and only after they're out of refurbished units will they offer a brand new phone. How do I know this? I paid $50 to replace my Centro when my fat right butt cheek broke my screen. They in turn sent me a refurbished Centro with a problem with the speakerphone so I returned that again and told them to give me a new phone or I would keep sending back the devices with any minor flaws.

[Success100]

Originally Posted by kingsfan626

Actually the warranty is suppose to go through HTC and not Sprint. It's like if you buy a printer at Best Buy without Best Buy's warranty. You would have to ship your printer to the manufacturer to honor the manufacturer's warranty.

Also just because you pay $50 doesn't mean you'll end up with a brand new phone. Asurion also replaces the phones with refurbished units and only after they're out of refurbished units will they offer a brand new phone. How do I know this? I paid $50 to replace my Centro when my fat right butt cheek broke my screen. They in turn sent me a refurbished Centro with a problem with the speakerphone so I returned that again and told them to give me a new phone or I would keep sending back the devices with any minor flaws.

YES..with asurion, they CAN AND WILL send u a refurb. You are correct on that.

As far as the whole warranty/manufacture issue, you're incorrect on that(when it comes to cell phones but youre right in all other respects)- the carrier deals with the manufacturer, which is why when u have a problem with your phone(a defect) you DONT call HTC. You call sprint right? If you called HTC, they WILL tell you to call sprint, or your respective carrier.

[dub24]

With this specific problem they would most likely want to try a hard reset first and attempt to clean the keypad. If this didn't solve the problem, the would issue you a replacement a $0 (if you do have ESRP) as long as the phone is not liquid or physical damaged.

As for the refurbished argument...Refurbished phones come from 2 places. The first is when someone does a 30 day exchange to a different phone or returns the phone all together. These are mostly considered "preowneds". The second place they come from is if someone returns a phone with a defect, it is sent back to the manufacturer and they replaced the faulty part and 9 times out of 10 the case as well. Then every other component is tested and if p***** it becomes a "recon" or reconditioned phone (refurbished).

Hope that makes things a little easier to understand :P