Outlook Web Access

[The Sapient]

Originally Posted by Todd G

So why not use ActiveSync? That's what I use with our Exchange server and it works perfect! There should be no certificates or VPN needed if you just go to a https site to connect to OWA.

ActiveSync is what I am trying to use. I just get an error message.

[krushmoto]

I work for NYC and the only way to connect to my work emails was to VPN onto the intranet or setup a custom recipient and have all emails pushed to my Mogul since NYC only has Crackberry service.
Best thing to do is befriend someone in IT and ask them to setup a custom recipient. Works for me fine and most times I get the email pushed before it even shows up on Outlook.

[kennyidaho]

Originally Posted by The Sapient

Outlook(R) Mobile Access Server, Microsoft(R) Exchange: 6.5.7638.1

From this information we can gather that they are running Exchange 2003 SP 2. So their system does support DirectPush.

At this point we need to differentiate between OWA, OMA, and Activesync. OWA (Outlook Web Access....think webmail) gives users the ability to access their inbox from computers via a web browser, such as your home computer. OMA (Outlook Mobile Access) is similar to OWA except formated for a PDA/Mobile phone browser. Activesync would allow your wifes PDA to sync with the server directly. By using Activesync your wife would be able to use the Moguls built in email client/task/calendar. Syncing via Activesync could be scheduled or "pushed". If your entering the OMA address into the exchange server address fields in Activesync it will probably not work.

I don't know a lot about exchange, but I am going to take a wild guess and say that if you try to browse to the OMA address on the Mogul and it isn't working then it's either not set up on the server or you don't have the cerficate needed. The school's IT department is the only people who can resolve this.

If you want Activesync access then you will need to know the Activesync server address, and domain. This service needs to be set up server side and could require a certificate as well.

Thanks. I've tried to contact them, but they don't answer. My wife is a teacher, and I don't know that the district has a very competent IT department.

I hope this information is helpful to you. My best advice would to be to kindly contact the districts IT department. I would also ask that you understand that the IT department might be perfectly competent and capable of setting these services up, but unable to do so because of management and/or security policy.

[phidong]

Originally Posted by The Sapient

Thanks all. I can access her email via a web browser. The domain, according to her work computer, is not a part of her email. Rather it is a word associated with her job, which must mean it was assigned by the administrator.

This is the last clue I have as to what is going on. When I access her email with a web browser, I use

https://mail.www.xxx.yyy.zzz./exchange/

When I enter that into the Mogul, it automatically changes to

mail.www.xxx.yyy.zzz

If I use that address in a browser (preceded by https://), it does require the user to enter a username and password, but then just opens a page that is "under construction".

I think you all are right and I just need to harass the IT people. Unless it is possible to get more info by viewing the Page Source of the web site when I log in that way? Does this tell me anything?

<BASE href="https://mail.www.xxx.yyy.zzz./exchange/Wife.Name/">

If they don't have exchange set-up and the permissions set up for mobile phones to sync with it, you won't be able to use it. My work doesn't let me sync up with exchange, I ended up just using OMA which isn't too bad.

Try going to https://mail.www.xxx.yyy.zzz./oma (change exchange for oma) and see if they have OMA set-up. The downside with this is you won't get notifications when you have new mail and attachments don't work.

[schettj]

Originally Posted by kennyidaho

No that is not the domain. What you are talking about is a domain name. When talking about exchange servers "the domain" is the Active Directory Domain. As far as I know they could be the same, could not.

Usually is not. She should know her domain, she sees it every time she logs in at work.

There is a real chance OWA will still fail, if she needed to install certs before accessing it. There may be a way to install certs on windows mobile, but I've never done it.

[rgv_warrior]

Originally Posted by schettj

Usually is not. She should know her domain, she sees it every time she logs in at work.

There is a real chance OWA will still fail, if she needed to install certs before accessing it. There may be a way to install certs on windows mobile, but I've never done it.

I posted earlier how to get the domain name. It doesn't matter whether it is Active directory or the older NT domain setup (hybrid setup), they basically operate the same with Exchange 2003/2007.

Typically, most common SSL certs on your device. Unless you build your own internally, you most likely won't have to import anything. I'm the exchange monkey at my organization and have OWA running but I do disable OMA. I just don't like it.

RW

[mardukeme]

Originally Posted by The Sapient

ActiveSync is what I am trying to use. I just get an error message.

Open up active sync under programs, and press the sync soft key, and wait for it to fail. It should display a message stating sync failed, or attention required click on it. It will display a detailed error message is, an let us know what it is.

One more thing if her username one a pc is username@domain.com try using username_domain.com on the mogul, replace the @ with _, this might help.

[The Sapient]

Originally Posted by mardukeme

Open up active sync under programs, and press the sync soft key, and wait for it to fail. It should display a message stating sync failed, or attention required click on it. It will display a detailed error message is, an let us know what it is.

One more thing if her username one a pc is username@domain.com try using username_domain.com on the mogul, replace the @ with _, this might help.

It comes up with

ActiveSync encountered a problem on the server. Support Code: 0x85010014

Searching the web leads me to believe this is related to the server's settings. I'll try contacting the IT folks again. Kennuyidaho was right to scold me for implying they may be incompetent. They work for a huge school district that is chronically understaffed. I'm sure they have bigger concerns than whether my wife has to get her email through a web browser or not.

Thanks for all your help.

[mk3]

I'm having the same problem with not getting Outlook to connect to the OWA server with my Mogul. I'm 100% sure username, pw, domain and OWA server address are correct.

OMA and OWA both work fine using IE on my Mogul. Activesync works while docked to my computer to sync my contacts and calendar.

I want my Mogul's Outlook to be able to send/receive company emails while out of my office. I know it's "enabled" in the service because one of my coworkers got his iPhone to work with little effort. Why can't I get this damn Mogul to do it??? Very frustrating.

[geejdee]

Originally Posted by mk3

I'm having the same problem with not getting Outlook to connect to the OWA server with my Mogul. I'm 100% sure username, pw, domain and OWA server address are correct.

OMA and OWA both work fine using IE on my Mogul. Activesync works while docked to my computer to sync my contacts and calendar.

I want my Mogul's Outlook to be able to send/receive company emails while out of my office. I know it's "enabled" in the service because one of my coworkers got his iPhone to work with little effort. Why can't I get this damn Mogul to do it??? Very frustrating.

I have the same problem... All of the Iphone users are getting on fine.. and I know the berry users are getting mail. Its got to be something in our setup/setting....